General Manager

Location: Simon Fraser University (Dining Commons)

Salary: $80,000 to $90,000

Additional Benefits: Excellent Healthcare Benefits (Effective Day 1, great vacation, RRSP matching plan). We are thrilled to offer an exciting Tuition Waiver Program exclusively for our associates and their families. This incredible benefit covers eligible family members, including spouses and dependents under 25 years of age, and applies to both undergraduate and graduate programs.

We are seeking an experienced and dynamic General Manager to oversee the operations of our Dining Commons at SFU. The ideal candidate will be responsible for managing all aspects of the operation, ensuring a high level of customer satisfaction, and leading a team of dedicated staff.

This position reports to the Resident District Manager and has a team of Managers (non-union) and unionized associates. The General Manager must be prepared to work weekdays and sometimes evenings and weekends.

As our General Manager (Food Services), your responsibilities will include:

1. Manage client relations
2. Ensure customer satisfaction
3. Manage staff
4. Menu planning
5. Ensure compliance with strict quality assurance, health & safety and environmental programs

To be successful in this role, you should meet the following qualifications:

1. Post-secondary education with at least 5 years of foodservice or related management experience in an equivalent, high-volume retail food service environment. Experience managing a large team of associates and managers is a must.
2. Must be flexible with schedule and able to work different shifts
3. Advanced Food Service Training (AFST) plus Level 1 and 2 Health and Safety Certification training (or willing to complete within 90 days of hire)
4. Proven financial management skills, including ability to control product and labour costs and analyze information
5. Experience working with high volume operations with multiple food concepts
6. Proven experience as a General Manager or similar role in the food service industry
7. Strong leadership and team management skills
8. Excellent client relationship and communication skills
9. Excellent communication and interpersonal abilities
10. Knowledge of food safety and sanitation regulations
11. Ability to work in a fast-paced environment and handle multiple tasks simultaneously
12. Proficiency in Microsoft Office, Excel, and Word
13. Knowledge of any POS System is an asset