General Manager

Staples; Bas-Saint-Laurent; On-site; CAD 70,000 - 100,000; Full time

Job summary

A leading retail company in Quebec is seeking a General Manager to lead operations, inspire customer-first values, and drive sales excellence. This role requires 3-5 years of retail management experience and a strong ability to motivate teams and achieve financial targets. The successful candidate will oversee operational standards, develop talent, and cultivate a culture of improvement. Competitive benefits include health, dental, PTO, and performance bonuses.

Benefits

Associate discount

Health and dental benefits

Competitive PTO

Performance bonus

Qualifications

• 3-5 years of experience in a retail management role, preferably as a General Manager.
• Proven experience with achieving sales and service targets.
• Ability to lead in a fast-paced environment with strong organizational skills.

Responsibilities

• Drive operational and sales excellence by enhancing customer value.
• Lead and motivate your team to provide exceptional customer service.
• Develop and execute a strategic vision for customer-first mentality.

Skills

Retail management experience

Sales and service orientation

Strong communication skills

Team leadership

Organizational skills

Job description

Some of what you will do

We are seeking a dynamic and strategic General Manager to lead our retail operations team and drive operational excellence. As a General Manager, you will champion our selling model, inspire a customer-first mentality, and foster a culture of continuous improvement. Your leadership will be pivotal in achieving business and financial results, developing talent, and enhancing customer experiences.

Specifically, you will

• Drive Operational and Sales Excellence: Model and nurture our sales culture to add value for our customers. Oversee all aspects of Brand Standards and implement continuous improvement initiatives.
• Leadership: Lead by example and with purpose, motivate and empower your team, and inspire exceptional customer service. Execute day-to-day floor leadership duties, making confident and purposeful decisions.
• Strategic Vision: Develop and execute a strategic vision to promote a customer-first mentality within the team. Inspire and work through your entire store team to bring this vision to life.
• Financial Management: Achieve business and financial targets by monitoring budgets, analyzing reports, and making informed decisions.
• Business Development: Identify and pursue business development opportunities, partner with customers for B2B solutions, and drive sales conversion.
• People Management: Manage scheduling, coach and develop talent, recruit top talent, and nurture employee engagement. Create an environment in which you and your team focus on development as a priority.
• Communication: Disseminate business communications, initiatives, and results. Act as a change leader and ensure transparency.
• Health & Safety: Ensure compliance for all aspects of Health & Safety, Asset Protection (AP), Privacy, and company policies and procedures.

Some of what you need

• 3-5 years of experience in a retail management role. Preferably as a General Manager.
• Proven experience with achieving sales and service targets with a customer-centered approach.
• Ability to lead in a fast-paced environment with strong prioritization, organization, and multi-tasking skills.
• Excellent communication and interpersonal skills, people are inspired by your communication.
• Experience in coaching, developing talent, and managing teams.

Some of what you will get

• Associate discount
• Health and dental benefits
• Competitive PTO; Personal Days
• RRSP/DPSP program
• Performance bonus
• Learning & Development programs
• And more...

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