Gender Support Officer

Cuso International; Sherbrooke; On-site; CAD 73,000 - 80,000; Full time

Job summary

An established industry player is seeking dedicated individuals to join their team in providing essential court services. This role involves managing litigation processes, offering procedural guidance to clients, and ensuring compliance with legal requirements. Candidates will thrive in a dynamic environment, assisting judiciary members and the public while utilizing their strong communication skills. The organization values diversity and inclusion, encouraging applicants from all backgrounds to contribute to a supportive workplace. If you are passionate about the legal field and client service, this opportunity is perfect for you.

Qualifications

• Experience in a legal environment such as courts or law firms.
• Ability to provide procedural advice and client service.

Responsibilities

• Process litigation and provide court services for judiciary and litigants.
• Offer procedural advice to clients and assist with legal document filings.

Skills

Client service orientation

Ability to analyze and evaluate

Ability to manage deadlines

Effective communication (oral)

Effective communication (written)

Judgment

Action oriented

Reliability

Education

Secondary school diploma or equivalent

Post-secondary education (asset)

Tools

Microsoft Office Suite

Case management systems

Virtual meeting software (Zoom, MSTeams)

Job description

Selection process number : 24-CAJ-EA-251 Courts Administration Service

PM-03

Salary: $73,798 to $79,511

Who can apply: Persons residing in Canada, and Canadian citizens and Permanent residents abroad.

We are committed to providing an inclusive and barrier-free work environment, starting with the hiring process. If you need to be accommodated during any phase of the evaluation process, please use the Contact information below to request specialized accommodation. All information received in relation to accommodation will be kept confidential.

When you apply to this selection process, you are not applying for a specific job, but to an inventory for future vacancies. As positions become available, applicants who meet the qualifications may be contacted for further assessment.

All job applications must be submitted through the Public Service Resourcing System. We will not respond to unsolicited inquiries or direct questions outside of the Public Service Resourcing System.

Duties

Duties may include the following activities:

• Litigation processing and Court Services for judiciary and litigants.
• Information and liaison services for judiciary, staff, lawyers, litigants, and the general public.
• Procedural advice and assistance to the general public and internal and external clients (litigants, lawyers, Federal Boards, Tribunal, interveners, witnesses) on the filing of legal and originating documents submitted to the Courts and prepared by the Courts.
• Compliance services, guidance, support, and advice on procedural requirements to general public, clients, lawyers, litigants, and other registry staff.
• Coordinates activities within the court environment prior to the arrival of the judge or prothonotary; records minutes of hearings; and serves as Court Registrar / Court Technician at sittings of the Courts.

Intent of the process

We encourage potential candidates to apply now, as the CAS has immediate needs at the PM-03 group and level. This inventory will be accessed to fill these positions.

This process is intended to create and maintain an inventory of candidates to staff similar or identical positions with various tenures, linguistic profiles, and security requirements within the Courts Administration Service.

As a first step in the selection process, candidates who are screened in may be invited to be assessed in their second official language.

Positions to be filled: Number to be determined

Information you must provide

In order to be considered, your application must clearly explain how you meet the following essential qualifications:

• A secondary school diploma or employer-approved alternatives:
• A satisfactory score on the Public Service Commission test approved as an alternative to a secondary school diploma; or
• An acceptable combination of education, training, and/or experience.

Experience working in a legal environment such as a Board, Commission, Tribunal, Court (Federal, Provincial or Municipal), law firm, or equivalent.

Experience providing front line service to internal or external clients.

Experience applying acts, regulations, or directives.

The following will be applied/assessed at a later date (essential for the job):

• Various linguistic profiles: (Bilingual imperative BBB / BBB, CBB / CBB, CBC / CBC, CCC / CCC, English Essential, English or French essential)

Please note that the majority of positions to be filled through this inventory are bilingual imperative.

ABILITIES:

• Ability to analyze and evaluate
• Ability to manage deadlines and changing priorities
• Ability to work effectively with others
• Ability to communicate effectively orally
• Ability to communicate effectively in writing
• Client service oriented
• Judgment
• Action oriented
• Reliability

The following may be applied/assessed at a later date (may be needed for the job):

• Successful completion of two (2) years of post-secondary education or an acceptable combination of education, training, and experience related to the position.
• Experience providing procedural recommendations and/or advice to internal or external clients.
• Experience working as a registry officer or similar position in a Board, Commission, Tribunal, or Court (Federal, Provincial or Municipal).
• Experience facilitating the operation of courtroom technology, such as but not limited to remote appearances, court audio and video recording equipment, and display evidence equipment.
• Proficient with computer software and case management systems (database programs) to access, edit, and retrieve information.
• Proficient with Microsoft Office Suite.
• Experience in working with various virtual meetings software including Zoom, MSTeams, or other platforms.

The Courts Administration Service recognizes that the diversity of its employee population contributes to its strength and integrity. We are committed to achieving employment equity and developing a highly capable workforce that is representative of Canadian Society. We encourage women, aboriginal peoples, persons with disabilities, and members of visible minority groups to apply and declare themselves as part of one or more of the Employment Equity groups as selection may be limited to candidates belonging to one or more of the groups.

Operational Requirements:

• Willing and able to work in the workplace and telework.
• Willing and able to possess adequate broadband internet if teleworking.
• Willing and able to work from 8:30 a.m. to 4:30 p.m.
• Willing and able to work overtime, often on short notice, or on standby.
• Number of days for telework will depend on the position to be staffed and the operational requirements of that office. Some locations may require to be on-site up to 5 days a week.

Conditions of employment

• Reliability Status security clearance
• Top Secret security clearance
• Willing and able to travel using various commercial modes of transportation.

Other information

The Public Service of Canada is committed to building a skilled and diverse workforce that reflects the Canadians we serve. We promote employment equity and encourage you to indicate if you belong to one of the designated groups when you apply.

Persons are entitled to participate in the appointment process in the official language of their choice. Applicants are asked to indicate their preferred official language in their application.

Candidates must meet the essential qualifications to be appointed to a position.

Candidates must clearly demonstrate in the screening/text questions how they meet the criteria. In order to do so, the candidate must provide the information as part of their answer to the pertinent screening/text question, using concrete examples in the provided area. The assessment board cannot and will not make any assumptions about your answer. Note that it is not sufficient to only state that the qualifications are met or to provide a listing of current or past responsibilities.

A variety of tools and assessment methods may be used, which may include, but are not limited to written tests, interviews, and reference checks. Other sources of information (such as performance agreements, work samples, board member knowledge, etc.) may be used to inform the assessment of the criteria identified on the Statement of Merit Criteria. Any information that you provide throughout this process, including email correspondence, may also form part of the assessment.

Asset qualification(s) may be applied in this selection process.

The Written Communication may be assessed using the candidate's application, as well as throughout the selection process.

Candidates will be required to provide proof of their education credentials in the form of a diploma or official transcript.

If a qualified candidate has been selected and appointed on an indeterminate basis from the established pool, they will be removed from the pool. If a candidate is selected for a specified period (including term, acting, or assignment/secondment) appointment, they will remain in the pool for future offers.

We will communicate with applicants by e-mail. It is your responsibility to verify your e-mails regularly. Applicants shall ensure that the e-mail address provided is valid and make sure this address is functional at all times and accepts messages from unknown users.