GenAI Adoption Project Manager

Join our Group Functions Analytics Team!

Collaborating with the AVP, AI Adoption, the Generative AI Project Manager is a consultative professional who can support our global Generative AI strategic transformation for our business.

How will you contribute:

Implement the adoption plan for Manulife’s multi-year Generative AI program, a major transformation program that aims to set up our organization to bring together the value promised from this capability, guided by a responsible framework to delivering significant business benefits.

This role involves coordinating with various partners to ensure the successful adoption and integration of GenAI tools and processes. Collaborate with Global and Segment Learning and Communications Groups, Advanced Analytics Leads, and leaders across Manulife.

As a part of a matrixed project team, our manager must effectively handle communications with key GenAI partners.

Responsibilities:

Strategic Planning and Execution:

• Analyze current productivity tools adoption rates across the organization. In partnership with Ambassadors and Champions, develop and implement targeted strategies for the adoption of GenAI productivity tools, such as ChatMFC and Copilot.
• Lead and manage AI and GenAI projects.
• Implement deliverables.

Stakeholder Engagement:

• Collaborate with Global learning team, design and implement the AI Ambassador and Champion network, and establish a collaborative forum.
• Partner with AI Ambassadors and Champions to support them in promoting an AI-first approach and inspire innovation.
• Develop engaging videos for colleagues to understand how to use productivity tools in their roles.
• Curate a well-organized video library with a fresh look and feel of a social media content feed.
• Conduct intake of custom Prompt-a-thon events with leaders, lead customization of the scenarios used in the sessions.
• Support GenAI community with engaging video content.
• Support development of AI Operating Model, i.e., a partnership model across Manulife with the goal of translating ideas into real, executable use cases.

Performance Management and Improvement:

• Set leadership goals and track progress with scorecard critical metrics to guide ambassadorial and champion roles.
• Evolve the AI Adoption dashboard (v.2).

Skills and Experience:

• Minimum 5 years of experience+ in consulting, project management, or change enablement, technology implementation (business user focus) or a related field.
• Proven expertise in operating in both waterfall and agile project methodologies; PMP or CSM designation preferred.

Other Attributes:

• Strong leadership skills with experience in leading cross-functional teams and fostering a collaborative environment.
• Excellent communication skills, with the ability to articulate complex AI concepts to both technical and non-technical audiences, including senior executives.
• Demonstrated ability to develop and complete strategic plans aligned with organizational goals.
• Experience in customer engagement and management driving AI innovations.
• Proficiency in evaluating and integrating emerging GenAI technologies and tools.
• Strong analytical skills with a consistent record of effective performance monitoring and reporting.
• A growth mindset with a commitment to continuous learning and improvement in the field of GenAI.
• Experience in developing training events and materials to support AI adoption is a plus.

What can we offer?

• A competitive salary and benefits packages.
• A growth trajectory that extends upward and outward, encouraging you to follow your passions and learn new skills.
• A focus on growing your career path with us.
• Flexible work policies and strong work-life balance.
• Professional development and leadership opportunities.

Our commitment:

Values-first culture: We lead with our Values every day and bring them to life together.

Boundless opportunity: We create opportunities to learn and grow at every stage of your career.

Continuous innovation: We invite you to help redefine the future of financial services.

Delivering the promise of Diversity, Equity, and Inclusion: We foster an inclusive workplace where everyone thrives.

Championing Corporate Citizenship: We build a business that benefits all stakeholders and has a positive social and environmental impact.

About Manulife and John Hancock:

Manulife Financial Corporation is a leading international financial services provider, helping people make their decisions easier and lives better. To learn more about us, visit https://www.manulife.com/en/about/our-story.html.

Manulife is an Equal Opportunity Employer: At Manulife/John Hancock, we embrace our diversity. We strive to attract, develop and retain a workforce that is as diverse as the customers we serve and to foster an inclusive work environment that embraces the strength of cultures and individuals. We are committed to fair recruitment, retention, advancement and compensation, and we administer all of our practices and programs without discrimination on the basis of race, ancestry, place of origin, colour, ethnic origin, citizenship, religion or religious beliefs, creed, sex (including pregnancy and pregnancy-related conditions), sexual orientation, genetic characteristics, veteran status, gender identity, gender expression, age, marital status, family status, disability, or any other ground protected by applicable law.

It is our priority to remove barriers to provide equal access to employment. A Human Resources representative will work with applicants who request a reasonable accommodation during the application process. All information shared during the accommodation request process will be stored and used in a manner that is consistent with applicable laws and Manulife/John Hancock policies. To request a reasonable accommodation in the application process, contact recruitment@manulife.com.

Primary Location: Toronto, Ontario

Working Arrangement: Hybrid

Salary range is expected to be between: $86,250.00 CAD - $155,250.00 CAD

If you are applying for this role outside of the primary location, please contact recruitment@manulife.com for the salary range for your location. The actual salary will vary depending on local market conditions, geography and relevant job-related factors such as knowledge, skills, qualifications, experience, and education/training. Employees also have the opportunity to participate in incentive programs and earn incentive compensation tied to business and individual performance.

Manulife offers eligible employees a wide array of customizable benefits, including health, dental, mental health, vision, short- and long-term disability, life and AD&D insurance coverage, adoption/surrogacy and wellness benefits, and employee/family assistance plans. We also offer eligible employees various retirement savings plans (including pension and a global share ownership plan with employer matching contributions) and financial education and counseling resources. Our generous paid time off program in Canada includes holidays, vacation, personal, and sick days, and we offer the full range of statutory leaves of absence. If you are applying for this role in the U.S., please contact recruitment@manulife.com for more information about U.S.-specific paid time off provisions.