GCFR - Customer Service Representative (Canada) Remote

Copart, Inc.; Canada; Remote; CAD 35,000 - 50,000; Full time

Job summary

A leading company in online vehicle auctions is seeking a Customer Service Representative to provide exceptional support. This remote role involves understanding client needs, aiding in vehicle releases, and maintaining high call quality. Applicants should have a High School diploma and a year of customer service experience, with strong communication skills and attention to detail.

Qualifications

• One year of office support experience in a customer service role preferred.
• Excellent written and verbal skills.
• Typing speed 45 WPM.

Responsibilities

• Understanding client needs and offering solutions and support.
• Measured on call quality, including professionalism and follow-up calls.
• Focus on call resolution using company resources.

Skills

Customer service skills

Attention to detail

Problem-solving

Bilingual skills

Education

High School diploma

Tools

MS Suite

Job description

GCFR - Customer Service Representative (Canada) Remote page is loaded

GCFR - Customer Service Representative (Canada) Remote

Apply locations Virtual time type Full time posted on Posted 5 Days Ago job requisition id JR102479

Copart, Inc. a technology leader and the premier online vehicle auction platform globally, with over 200 facilities located across the world, Copart links vehicle sellers to more than 750,000 buyers in over 190 countries. We believe in providing an unmatched experience, every day and everywhere, driven by our people, processes, and technology.

The GCFR - Customer Service Representative (CSR) provides exceptional customer service to internal and external customers of Copart. Through a thorough understanding of Copart practices, the CSR offers solutions that aid and facilitate a unique customer service experience. The primary function of this role is to obtain the release of vehicles that are located at body shops and/or other locations including residences.

In addition to other office support functions as needed. The CSR is the face of the Company as they are often the first interaction our customers have with Copart. Through a thorough understanding of Copart practices, the CSR offers solutions that aid and facilitate a unique customer service experience.

Internal Applicants make sure you inform your direct manager you are interested in this role!

Job Duties:

• Understanding client needs and offering solutions and support.
• Position may expand to include Chat and Email Customer Support. Answer and place call in a professional manner.
• Measured on call quality – (Knowledge, level of professionalism, time to place follow-up calls)
• Focus on a call resolution & use company resources to gather information and offer solutions to meet customer needs.
• Other duties as assigned.

Required Skills and Experience:

• One year of office support experience in a customer service role preferred
• High School diploma
• Excellent customer service skills and attitude
• Excellent written and verbal skills
• Proficient with office equipment
• Attention to detail
• Problem-solving
• Computer proficiency - MS Suite
• Typing speed 45WPM
• Professional appearance
• Ability to multi-task in a fast-paced environment
• Bilingual skills a plus
• Occasional overtime as needed

At Copart, we are focused on harnessing the power of diversity, inclusion, and collaboration. By embracing diverse perspectives, we open doors to innovation and unleash the full potential of our team. We are dedicated to fostering a workplace where everyone feels appreciated, included, and inspired to grow and contribute meaningfully.

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