Garden Sales Associate : Full Time - SAANICH

The Home Depot; Saanich; On-site; CAD 60,000 - 80,000; Full time

Job summary

Join a forward-thinking company as a Garden Sales Associate and immerse yourself in a dynamic retail environment. This role emphasizes exceptional customer service, where you will engage with customers, understand their needs, and assist them in finding the right products for their gardening projects. You will be part of a team that values knowledge and collaboration, ensuring every customer leaves satisfied. With flexible scheduling and the opportunity to grow your skills, this position is perfect for those passionate about helping others and making a difference in their community.

Qualifications

• 1-2 years of retail or trade experience preferred.
• Strong interpersonal skills for effective customer engagement.

Responsibilities

• Provide fast, friendly service and assess customer needs.
• Maintain product knowledge and promote related services.

Skills

Interpersonal Skills

Education

High School Diploma or equivalent

Job description

Garden Sales Associate: Full Time - SAANICH

3986 Shelbourne Street, Saanich, BC V8N 3E3

With a career at The Home Depot, you can be yourself and also be part of something bigger.

Position Overview:
Sales Associates provide fast, friendly service by actively seeking out customers to assess their needs and provide assistance. Sales Associates have an emphasis on department and product knowledge, provide information on product features and are familiar with related items in order to sell an entire project. Associates in this position know how to greet, engage, and thank every customer in their department and know how to provide basic service in adjacent departments. Sales Associates are focused on customer service and finding and solving customer needs.

Key Responsibilities:

1. Ensures Customer Satisfaction
   Following Home Depot’s GET Model of customer service including Greeting, Engaging, and Thanking the customer.
   Actively seek customers throughout the store and escort customers to appropriate merchandise, regardless of department.
   Ask open-ended questions about the customer’s projects in order to determine their needs and level of expertise.
   Promote services offered such as Special Services, Tool Rental, Pro Desk, Pro Services, etc. and how to recommend them.
2. Drives Sales
   Discuss available options (good, better, best) and suggest related items/services outside of department that the customer may need.
   Educate customers about the whole project.
   Using empowerment program when necessary to satisfy customers.
   Execute daily stock maintenance: all products signed, displayed, and clean.
3. Builds Skills and Knowledge
   Maintain knowledge of all products in department and adjacent departments.
   Proactively seek knowledge on all products and services.
4. Maintains Safety and Security
   Follows all safety policies and procedures, Loss Prevention policies and procedures.

Competencies:
Communicates Effectively
Customer Focus

Skills:
Interpersonal Skills

Direct Manager/Direct Reports:
Department Supervisor

Travel Requirements:
No travel requirements

Physical Requirements:
Bending, stooping, reaching, twisting, lifting, pushing, pulling, and moving items

Hybrid Work:
Dependent

Working Conditions:
Working within a flexible schedule that may include evenings and weekends.
Warehouse environment that can be dusty and noisy.
Doors are frequently open, causing drafts and interior temperature changes.

Minimum Education:
High School Diploma or equivalent

Minimum Years of Work Experience:
1 to 2 years Retail or Trade experience an asset

Minimum Leadership Experience:
NA

Certifications:
NA

Other Requirements/Assets:
NA