GardaWorld Academy Product Owner

GardaWorld; Montreal West; On-site; CAD 60,000 - 90,000; Full time

Job summary

An established industry player is seeking a proactive Product Owner for the GardaWorld Academy. This exciting role involves setting up and maintaining learning and development programs for employees globally. You will define the product vision, ensure stakeholder needs are met, and drive user adoption. With a focus on continuous improvement, you'll analyze user engagement and support various teams with best practices. Join a committed team in a fast-paced environment that values initiative and offers competitive benefits, including group insurance and a supportive management team focused on well-being.

Benefits

Group Insurance

RRSP with Employer Contribution

Access to Gym

Cafeteria

Parking

Supportive Management

Qualifications

• Experience implementing learning management systems in global organizations.
• Fluency in English; bilingual in French preferred for Quebec.

Responsibilities

• Define product vision and strategy for GardaWorld Academy.
• Create and maintain product documentation and train stakeholders.
• Monitor user engagement and adjust product features accordingly.

Skills

Stakeholder Communication

Organizational Skills

Solution-oriented Approach

Customer Focus

Planning and Prioritization

Education

Post-secondary education in Computer Science

Post-secondary education in Education

Post-secondary education in Human Resources

Tools

Absorb LMS

Job description

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About Us

GardaWorld is made up of different brands backed by more than 132,000 employees in 45 countries. To be part of the team, you need to thrive in a fast-paced environment and be ready to work for a world-class organization that values an entrepreneurial culture. We appreciate proactive, hands-on individuals who take initiative.

About The Role

As a GardaWorld Academy Product Owner, your primary responsibility is to set up, deploy, and maintain learning and development programs, events, and resources for GardaWorld employees and partners worldwide. Reporting to the Global Learning Systems Manager, you will own the learning management system, aligning and configuring it to meet strategic development, training, and certification goals.

Your Responsibilities

1. Define and communicate a clear product vision and strategy for GardaWorld Academy;
2. Act as an expert on GardaWorld’s learning systems;
3. Ensure that internal stakeholders' needs are met by the platform’s functionalities and promote transparency through effective communication;
4. Develop strategies to encourage user adoption of the Academy;
5. Create and maintain product documentation and train internal stakeholders and partners as needed;
6. Create and generate reports on user activity, engagement, and performance internationally, following stakeholder guidelines;
7. Support user groups, acting as a liaison between users and IT support to ensure a seamless experience;
8. Lead and analyze organizational surveys to develop recommendations for continuous improvement and solutions;
9. Monitor user engagement and adjust product features or communications accordingly;
10. Support regional Academy administrators and learning & development teams with product support and best practices;
11. Lead quality assurance tests for LMS functionality and content launches;
12. Manage user accounts, roles, authorizations, compliance, content, and system monitoring and troubleshooting.

What We Are Looking For

1. Post-secondary education in a related field (e.g., Computer Science, Education, Human Resources);
2. Experience implementing a learning management system or platform in a global organization;
3. Experience with Absorb LMS (considered an asset);
4. Experience delivering learning projects internationally;
5. Experience writing manuals or work instructions and continuous improvement (asset);
6. Fluency in English (bilingual in French and English if based in Quebec);
7. Basic understanding of programming concepts and IT infrastructure (asset).

Skills Profile

1. Eager to learn, ask questions, and seek improvement;
2. Solution-oriented with a constructive approach;
3. Organized, with excellent stakeholder communication skills;
4. Rigorous but pragmatic;
5. Customer-focused, supporting international business objectives;
6. Comfortable with ambiguity and proactive in contribution;
7. Autonomous, resourceful, entrepreneurial;
8. Strong planning and prioritization skills.

What GardaWorld Can Offer You

1. Part of a committed, growing team;
2. Competitive salary;
3. Group insurance;
4. RRSP with employer contribution;
5. Access to gym, cafeteria, parking;
6. Supportive management focused on well-being.

Additional Details

• Seniority level: Entry level
• Employment type: Full-time
• Job function: Product Management and Marketing
• Industry: Security and Investigations