Games Manager

Pure Canadian Gaming Corp.; Calgary; On-site; CAD 50,000 - 70,000; Full time

Job summary

A leading gaming company in Calgary is seeking a Games Manager to oversee table games staff and ensure exceptional customer service. The role involves managing operations in the absence of senior management, facilitating recruitment, and maintaining compliance with AGLC regulations. Candidates should possess strong leadership skills and a solid understanding of casino operations.

Qualifications

• Completion of a Grade 12 High School diploma or G.E.D. equivalent.
• 3 years of gaming experience required.
• Proven leadership skills and business acumen.

Responsibilities

• Manages and leads table games staff to ensure high performance.
• Assumes responsibility in the absence of Senior Management.
• Initiates staff development and training.

Skills

Customer Service

Leadership

Communication

Decision Making

Education

Grade 12 High School diploma or G.E.D.

Post-secondary education in business or related field

Tools

Word processing software

Spreadsheets

Presentation software

Job description

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Reports To

Senior Games Manager

Summary

The Games Manager effectively manages and leads table games staff to achieve and maintain a high level of job performance and exceptional customer service. This individual will assume responsibility in the absence of Senior Management (Department heads).

Core Competencies

• Customer Service
• Decision Making and Judgement
• Leadership
• Communication

Job Duties

• Assumes responsibility in the absence of Senior Management (Department heads).
• Ensures all employees are well informed and aligned with the company Mission, Vision, Principles and Values.
• Effectively manages and leads Table Games staff to achieve and maintain a high level of job performance and exceptional customer service.
• Initiates staff development and training.
• Assists in the facilitation of the recruitment process, as well as department payroll functions.
• Uses effective time management skills and ensures adequate staffing levels to meet business needs.
• Ensures the casino is operated in accordance with the AGLC Casino Terms and Conditions.
• Maintains strong working relationships with Advisors, Charity Workers, and Volunteers.
• Contacts AGLC for all suspicions or evidence of cheating at play, theft, monetary discrepancies, or other illegal activities.
• Ensures proper P&P for storage and security of all gaming assets.
• Reports any errors or procedural irregularities in game operations to the appropriate persons.
• Ensures all table games are run smoothly and efficiently.
• Acts as a role model for employees and fosters teamwork, employee morale, motivation, and open communication.
• Performs additional duties or responsibilities as required.

Requirements

• Completion of a Grade 12 High School diploma or G.E.D. equivalent.
• Post-secondary education in business or a related field is an asset.
• Must be able to pass AGLC examination and acquire Games Manager license.
• 3 years of gaming experience.
• 2 years of experience as a Pit Manager.
• Strong understanding of overall casino operations.
• Strong knowledge of AGLC Terms and Conditions.
• Proven leadership skills and business acumen.
• Working knowledge of word processing, spreadsheets, email, Internet navigation, and presentation software.
• Willing to work all shifts.
• Excellent verbal and written communication skills.
• Must exhibit exemplary customer service skills.

Work Conditions

• Must be able to stand for prolonged periods.
• Must be able to carry out light cleaning duties.
• Must be available to work all shifts including evenings, weekends, and holidays.
• Must be able to work in a fast-paced environment.

Seniority level

• Mid-Senior level

Employment type

• Full-time

Job function

• Marketing, Public Relations, and Writing/Editing

Industries

• Gambling Facilities and Casinos

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