GameOps Manager

Aristocrat Leisure; Montreal; On-site; CAD 80,000 - 120,000; Full time

Job summary

A leading gaming company is seeking a Game Operations Manager to oversee game operations, ensuring an engaging player experience. The role involves managing live operations, collaborating with various teams, and utilizing data analysis to enhance gameplay and monetization strategies. Join a dynamic team dedicated to creating top-grossing titles in a supportive environment that prioritizes career growth and inclusivity.

Qualifications

• 5+ years of experience in game operations or related roles.
• Strong understanding of F2P game economies and monetization strategies.
• Ability to work independently and collaboratively in a fast-paced environment.

Responsibilities

• Manage and optimize live operations of the game.
• Analyze data and KPIs to improve gameplay and player retention.
• Collaborate with cross-functional teams to implement operational goals.

Skills

Data analysis

Problem-solving

Communication

Project management

Education

Degree in mathematics, economics, business, or analytics

Tools

Game management tools

Analytics software

Job description

We are seeking a highly motivated and experienced Game Operations Manager to join our team. In this role, you will be responsible for overseeing the operational aspects of our game, ensuring a smooth, engaging, and optimized experience for our players. You will work closely with various teams, including production, development, and data analytics, to support the game's launch, live operations, and long-term success.

What You'll Do:

1. Manage and optimize the live operations of the game, ensuring smooth daily functionality and player engagement.
2. Oversee in-game events, content releases, seasonal updates, and monetization strategies.
3. Collaborate with cross-functional teams (e.g., product, design, engineering, analytics) to define and implement key operational goals.
4. Analyze data and KPIs to identify trends, troubleshoot issues, and suggest improvements for gameplay, player retention, and monetization.
5. Collaborate with community management to address player feedback, resolve issues, and maintain high player satisfaction.
6. Develop and refine operational processes, workflows, and best practices to streamline game operations.
7. Coordinate with customer support to ensure timely resolution of player issues.
8. Report regularly to senior leadership on game performance and operational metrics.
9. Manage incident response and troubleshooting for critical issues, working with development teams for quick resolution.
10. Oversee the deployment of in-game content, ensuring minimal disruption to players.

What We're Looking For

1. 5+ years of experience in game operations, live ops, or related roles in the gaming industry.
2. Proven success in managing live game operations, including event planning, content updates, and player engagement.
3. Strong understanding of F2P game economies, monetization, and retention strategies.
4. Excellent data analysis skills with the ability to derive actionable insights.
5. Experience working with cross-functional teams across product, design, engineering, and support.
6. Strong communication and problem-solving skills, capable of handling high-pressure situations.
7. Ability to work independently and collaboratively in a fast-paced environment.
8. Familiarity with industry tools for game management, analytics, and content deployment.
9. A passion for gaming and understanding of player behavior.

Preferred Qualifications

1. Skills in mathematics, economics, business, analytics, or related fields.
2. Exceptional organization, planning, and project management skills.
3. Detail-oriented with a focus on results and performance targets.
4. Self-starter with the ability to manage multiple priorities effectively.

Why Product Madness?

As part of the Aristocrat family, we aim to bring joy through play, with a world-class team creating top-grossing titles like Heart of Vegas, Lightning Link, and Cashman Casino. With 800 team members worldwide, headquartered in London, and offices across Europe, North America, and a remote global team, we are a truly international company.

We prioritize our People First principle, offering opportunities for career growth and fostering an inclusive culture where everyone can excel.

In 2024, we received the Global Inspiring Workplace Award and a bronze Stevie at the Great Employers awards in the 'Employer of the Year - Media and Entertainment' category.

So, what’s stopping you?

Travel Expectations

None

Additional Information

We are unable to sponsor work visas for this position. Candidates must be authorized to work in the location on a full-time basis without sponsorship.

Aristocrat Leisure Limited (ASX: ALL) is a leading creator of gaming content, delivering casino, mobile, and online games worldwide. Headquartered in Sydney, Australia, with over 8,500 employees globally, our mission is to bring joy to life through the power of play.

We are committed to equal employment opportunities and fostering a diverse, inclusive, and sustainable work environment.