Game Manager

Electronic Arts; Montreal; On-site; CAD 60,000 - 100,000; Full time

Job summary

An established industry player is seeking a Game Manager to enhance live operations for a popular franchise. This role involves collaborating with cross-functional teams to develop strategies that maximize player engagement and retention. You will be responsible for managing live content, analyzing performance metrics, and driving operational excellence. Join a creative community that values innovation and offers a holistic benefits program, including paid time off and opportunities for growth. If you have a passion for gaming and a knack for strategic thinking, this position could be your next big adventure.

Benefits

Paid Time Off

Free Games

New Parent Leave

Comprehensive Benefits Program

Qualifications

• 2+ years of experience in release management or live operations.
• Strong analytical skills and ability to interpret data.

Responsibilities

• Manage live service setups and collaborate with global teams.
• Analyze KPIs to improve player experience and engagement.

Skills

Release Management

Live Operations

Analytical Skills

Communication Skills

Attention to Detail

Understanding of Development Software

Passion for FPS Games

Tools

JIRA

Job description

Electronic Arts creates next-level entertainment experiences that inspire players and fans around the world. Here, everyone is part of the story. Part of a community that connects across the globe. A place where creativity thrives, new perspectives are invited, and ideas matter. A team where everyone makes play happen.

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We are looking for a Game Manager to collaborate on, and help manage the day-to-day live operations for the Battlefield franchise. This role will specialize in the setup and maintenance of all of our live service content, from engagement events, monetization systems, messaging, and more. You will collaborate across Product Management, Production, Engineering, Online, Ops, and QA to coordinate and deliver exciting seasonal content to our players. Join us as we continue to build the most engaging experience for our players!

Scope:

1. Owner for live service setups utilizing internal tools for our project, including engagement setups, like implementation of mixes, modes, rewards, assets
2. Collaborate with our global development team to ensure effective game setup and implementation, which includes teammates in Europe
3. Build and execute live operations strategy to maximize player engagement, retention, and monetization.
4. Manage the planning, tasking, and execution of live game content with partners in Art, Design, and other key cross-functional partners.
5. Develop operational plans and processes, and maintain operational documentation for new and existing features and strategies.
6. Analyze key performance indicators (KPIs) and surface to the team to shape strategies to improve overall player experience.
7. Generate reports and provide actionable insights to the game team for ongoing improvements.
8. Propose and advocate for tool, feature, and process improvements to improve efficiency and in-game results.
9. Monitor and report on competitor and industry trends in support of providing the team with strategic insights that contribute to product strategy.

Qualifications:

1. 2+ years of release management and/or live operations experience
2. Experience on a console/PC environment is a plus
3. Can understand and excel with development/technical software environments
4. Exceptional business judgment with a strategic and analytical attitude
5. Excellent written and verbal communication skills
6. Familiarity with JIRA and Agile/SCRUM-style development
7. Strong attention to detail and motivation to pursue executional excellence
8. Experience communicating both creative and technical feedback to diverse groups
9. Strong analytical skills with the ability to interpret data and make data-driven decisions.
10. Passion for FPS games and a deep understanding of player behavior.

About Electronic Arts

We’re proud to have an extensive portfolio of games and experiences, locations around the world, and opportunities across EA. We value adaptability, resilience, creativity, and curiosity. From leadership that brings out your potential, to creating space for learning and experimenting, we empower you to do great work and pursue opportunities for growth.

We take a holistic approach with our benefits program, focusing on physical, emotional, financial, career, and community wellness to support a balanced life with paid time off and new parent leave, plus free games and so much more. We nurture environments where our teams can always bring their best to what they do.

Electronic Arts is an equal opportunity employer. All employment decisions are made without regard to race, color, national origin, ancestry, sex, gender, gender identity or expression, sexual orientation, age, genetic information, religion, disability, medical condition, pregnancy, marital status, family status, veteran status, or any other characteristic protected by law. We will also consider employment qualified applicants with criminal records in accordance with applicable law. EA also makes workplace accommodations for qualified individuals with disabilities as required by applicable law.