Game Facilitator (Store Associate)

Activate; London; On-site; CAD 21,000 - 28,000; Part time

Benefits offered by this job

Competitive wage with incremental pay

Group retirement plan

Employee assistance program (EAP)

Growth opportunities

Ongoing training in tech and games

Free game play and employee discounts

Casual dress code

On-site parking

Job summary

Activate is looking for a friendly, energy-driven team member to guide players through check-in and support gameplay at our London, Ontario store. The role focuses on delivering a world-class experience in a fast-paced, high-energy environment.

You will work part-time, with shifts ranging into evenings, weekends and holidays. Excellent customer service, clear communication and the ability to engage with groups are essential to thrive here.

Qualifications

• 1 year of customer service experience is considered an asset.
• Must be flexible and available to work evenings, weekends, and holidays.
• Strong communication skills, multi-tasking, and time management skills.
• Must be a people person - energetic, friendly and outgoing, with the ability to command attention in a crowd of people.

Responsibilities

• Guide players through check-in and support customers during gameplay.
• Keep the store running at peak performance and maintain a clean, safe environment.
• Brief groups and observe gameplay to ensure an excellent experience.
• Handle transactions and issue receipts during check-in.
• Coordinate with leaders to address malfunctions and aid when needed.

Skills

Customer service

Flexible evenings

People person

Multitasking

Job description

#EnterTheGame - Activate, coming soon to London, Ontario

Activate: What We Do

Activate is redefining how the world plays across Canada, US, and beyond into the global market. We’re a technology company that fuses a game, a workout, and a party into one unforgettable experience.

We believe play should move people - physically and socially. Behind every room, you’ll need your reflexes, wits, and a team to beat the challenges - it’s easy to start, hard to beat.

Press play on this video to see Activate in action (we promise it’s worth it). Follow @activategames on TikTok, Instagram, and Facebook to stay locked in.

Position Overview

Enter The Role

You’ll guide players through check-in, support customers during gameplay, and keep the store running at peak performance. The role is all about keeping the action flowing and delivering world class experience.

The environment is fast paced and high energy - it's perfect for those who are confident, social, and ready to jump into the action. If you love facilitating fun, tackling technical challenges, and levelling up the customer experience, you will thrive in this role.

This job posting is for an existing vacancy. This is a part-time, permanent position at our London store located at 3198 Wonderland Road S, London, Ontario, N6L 1A1.

Responsibilities/Accountabilities

Game Facilitation

• Be professional in thought, language, and action
• Exemplify excellence in facilitation, giving customers a great experience
• Brief new groups thoroughly but concisely prior to the start of their experience
• Observe customers in the gaming area and provide an explanation, if necessary
• Participating with customers in games if needed to ensure customers have an excellent experience
• Monitor and be attentive to game play, giving timely aid as necessary
• Handle any malfunctions with support of leader
• Maintain a clean and comfortable work environment

Check-In Facilitation

• Warmly greet customers when entering or leaving establishment
• Verify appointment times and explain the check-in process
• Handle cash, debit, credit, or gift card transactions with customers
• Issue receipts, and wristbands
• Answer customer inquiries and involve a leader if the answer is not sufficient

Facility Maintenance

• Cleaning facility and washrooms as needed: dusting, vacuuming, using cleaning supplies, etc.
• Painting around the main facility, as needed
• Aiding Team Lead in checking inventory of merchandise
• Resetting and disinfecting wristbands
• Cleaning and disinfecting available lockers and lounge
• Notifying leader immediately of game failures or malfunctions
• Touching up equipment; gluing props, and other unskilled tasks

Qualifications

• 1 year of customer service experience is considered an asset
• Must be flexible and available to work evenings, weekends, and holidays
• Strong communication skills, multi-tasking, and time management skills
• Must be a people person - energetic, friendly and outgoing, with the ability to command attention in a crowd of people
• Must be willing to work various shifts starting as early as 8 am and ending as late as 1 am (leaders will work within given availability)

Perks That Power Our People

• Competitive wage with incremental pay increase
• Group retirement plan (after eligibility period)
• Employee assistance program (EAP)
• Level up your career with growth opportunities
• Ongoing learning and training with a focus on technology and innovation
• Free game play and employee discounts
• Fun and dynamic work environment
• Casual and comfortable dress code
• On-site parking

Activate is an equal opportunity employer. All qualified applicants will receive consideration for employment. Activate is committed to providing access, equal opportunity and reasonable accommodation for individuals with disabilities in employment, its services, programs and activities. To request reasonable accommodation for a protected characteristic, contact [e-mail] which is an email monitored for this purpose.

We thank all applicants for their interest, however, only those candidates selected for interviews will be contacted.