Game Facilitator (Store Associate)

Activate Games; London; On-site; CAD 22,041 - 30,307; Part time

Benefits offered by this job

Competitive wage

Group retirement plan

Employee assistance program

Growth opportunities

Ongoing training

Free gameplay

Employee discounts

Casual dress code

On-site parking

Fun work environment

Job summary

Activate Games is seeking a part-time, permanent Game Facilitator for our London, Ontario store at 3198 Wonderland Road S, London, Ontario, N6L 1A1. You will guide players through check-in, support gameplay, and keep the store running at peak performance while delivering a world‑class experience.

The role is fast-paced and high energy, ideal for someone who is social, energetic, and thrives on helping customers and facilitating fun, with shifts starting as early as 8 am and ending as late as 1

Qualifications

• 1 year of customer service experience is considered an asset.
• Must be flexible and available to work evenings, weekends, and holidays.
• Strong communication skills, multi-tasking, and time-management skills.
• Must be a people person – energetic, friendly and outgoing, with the ability to command attention in a crowd of people.
• Must be willing to work various shifts starting as early as 8 am and ending as late as 1 am.

Responsibilities

• Game Facilitation: Be professional in thought, language, and action; exemplify excellence in facilitation, giving customers a great experience; brief new groups thoroughly but concisely prior to the start of their experience; observe customers in the gaming area and provide an explanation, if necessary; participate with customers in games if needed to ensure an excellent experience; monitor and be attentive to gameplay, giving timely aid as necessary; handle any malfunctions with support of leader; maintain a clean and comfortable work environment.

Skills

Customer service

Communication skills

People person

Time management

Multitasking

Job description

#EnterTheGame - Activate, coming soon to London, Ontario

Activate is redefining how the world plays across Canada, US, and beyond into the global market. We’re a technology company that fuses a game, a workout, and a party into one unforgettable experience. We believe play should move people – physically and socially. Behind every room, you’ll need your reflexes, wits, and a team to beat the challenges – it’s easy to start, hard to beat.

Position Overview

You’ll guide players through check-in, support customers during gameplay, and keep the store running at peak performance. The role is all about keeping the action flowing and delivering world‑class experience.

The environment is fast paced and high energy – it's perfect for those who are confident, social, and ready to jump into the action. If you love facilitating fun, tackling technical challenges, and levelling up the customer experience, you will thrive in this role.

This job posting is for an existing vacancy. This is a part‑time, permanent position at our London store located at 3198 Wonderland Road S, London, Ontario, N6L 1A1.

Responsibilities/Accountabilities

Game Facilitation

• Be professional in thought, language, and action.
• Exemplify excellence in facilitation, giving customers a great experience.
• Brief new groups thoroughly but concisely prior to the start of their experience.
• Observe customers in the gaming area and provide an explanation, if necessary.
• Participate with customers in games if needed to ensure an excellent experience.
• Monitor and be attentive to gameplay, giving timely aid as necessary.
• Handle any malfunctions with support of leader.
• Maintain a clean and comfortable work environment.

Check‑In Facilitation

• Warmly greet customers when entering or leaving the establishment.
• Verify appointment times and explain the check‑in process.
• Handle cash, debit, credit, or gift card transactions.
• Issue receipts and wristbands.
• Answer customer inquiries and involve a leader if the answer is not sufficient.

Facility Maintenance

• Clean the facility and washrooms as needed: dusting, vacuuming, using cleaning supplies, etc.
• Paint around the main facility, as needed.
• Aide the team lead in checking inventory of merchandise.
• Reset and disinfect wristbands.
• Clean and disinfect available lockers and lounge.
• Notify the leader immediately of game failures or malfunctions.
• Touch up equipment; glue props, and perform other unskilled tasks.

Qualifications

• 1 year of customer service experience is considered an asset.
• Must be flexible and available to work evenings, weekends, and holidays.
• Strong communication skills, multi‑tasking, and time‑management skills.
• Must be a people person – energetic, friendly and outgoing, with the ability to command attention in a crowd of people.
• Must be willing to work various shifts starting as early as 8 am and ending as late as 1 am.

Perks That Power Our People

• Competitive wage with incremental pay increase.
• Group retirement plan (after eligibility period).
• Employee assistance program (EAP).
• Growth opportunities for your career.
• Ongoing learning and training focusing on technology and innovation.
• Free gameplay and employee discounts.
• Fun and dynamic work environment.
• Casual and comfortable dress code.
• On‑site parking.

Activate is an equal‑opportunity employer. All qualified applicants will receive consideration for employment. Activate is committed to providing access, equal opportunity and reasonable accommodation for individuals with disabilities in employment, its services, programs and activities. To request reasonable accommodation for a protected characteristic, contact [e-mail], which is an email monitored for this purpose.

We thank all applicants for their interest; however, only those candidates selected for interviews will be contacted.