Game Facilitator (Store Associate)

Activate; Canada; On-site; CAD 16,531 - 22,041; Part time

Benefits offered by this job

Competitive wage

Group retirement plan

Employee assistance program (EAP)

Career growth opportunities

Ongoing training

Free game play

Employee discounts

Casual dress code

On-site parking

Job summary

Activate, located at 3198 Wonderland Road S in London, Ontario, is seeking a part-time team member to guide players, support gameplay, and keep the store running at peak performance. The role emphasizes fast-paced, high-energy environments and delivering world-class experiences.

The position requires evenings, weekends, and holiday availability, with shifts starting as early as 8 am and extending to 1 am. Join a team focused on fun, tech and innovation, with strong opportunities for growth at

Qualifications

• 1 year of customer service experience is considered an asset.
• Must be flexible and available to work evenings, weekends, and holidays.
• Strong communication skills, multi-tasking, and time management skills.
• Must be a people person - energetic, friendly and outgoing, with the ability to command attention in a crowd.
• Must be willing to work various shifts starting as early as 8 am and ending as late as 1 am (leaders will work within given availability).

Responsibilities

• Game Facilitation: Be professional in thought, language, and action.
• Exemplify excellence in facilitation, giving customers a great experience.
• Brief new groups thoroughly but concisely prior to the start of their experience.
• Observe customers in the gaming area and provide an explanation, if necessary.
• Participate with customers in games if needed to ensure customers have an excellent experience.
• Monitor and be attentive to gameplay, giving timely aid as necessary.
• Handle any malfunctions with support of leader.
• Maintain a clean and comfortable work environment.

Skills

Customer service

Communication

Multi-tasking

Time management

People person

Shift flexibility

Job description

Overview

Enter The Game - Activate, coming soon to London, Ontario

Activate is redefining how the world plays across Canada, US, and beyond into the global market. We’re a technology company that fuses a game, a workout, and a party into one unforgettable experience. We believe play should move people - physically and socially. Behind every room, you’ll need your reflexes, wits, and a team to beat the challenges - it’s easy to start, hard to beat.

Press play on the video to see Activate in action. Follow Activate on TikTok, Instagram, and Facebook to stay connected.

Position Overview

Enter The Role

You’ll guide players through check-in, support customers during gameplay, and keep the store running at peak performance. The role is all about keeping the action flowing and delivering world class experience.

The environment is fast paced and high energy - it's perfect for those who are confident, social, and ready to jump into the action. If you love facilitating fun, tackling technical challenges, and levelling up the customer experience, you will thrive in this role.

This job posting is for an existing vacancy. This is a part-time, permanent position at our London store located at 3198 Wonderland Road S, London, Ontario, N6L 1A1.

Responsibilities

• Game Facilitation: Be professional in thought, language, and action.
• Exemplify excellence in facilitation, giving customers a great experience.
• Brief new groups thoroughly but concisely prior to the start of their experience.
• Observe customers in the gaming area and provide an explanation, if necessary.
• Participate with customers in games if needed to ensure customers have an excellent experience.
• Monitor and be attentive to gameplay, giving timely aid as necessary.
• Handle any malfunctions with support of leader.
• Maintain a clean and comfortable work environment.

• Check-In Facilitation: Warmly greet customers when entering or leaving establishment.
• Verify appointment times and explain the check-in process.
• Handle cash, debit, credit, or gift card transactions with customers.
• Issue receipts and wristbands.
• Answer customer inquiries and involve a leader if the answer is not sufficient.

• Facility Maintenance: Cleaning facility and washrooms as needed (dusting, vacuuming, cleaning supplies, etc.).
• Painting around the main facility, as needed.
• Aiding Team Lead in checking inventory of merchandise.
• Resetting and disinfecting wristbands.
• Cleaning and disinfecting available lockers and lounge.
• Notifying leader immediately of game failures or malfunctions.
• Touching up equipment; gluing props, and other unskilled tasks.

Qualifications

• 1 year of customer service experience is considered an asset.
• Must be flexible and available to work evenings, weekends, and holidays.
• Strong communication skills, multi-tasking, and time management skills.
• Must be a people person - energetic, friendly and outgoing, with the ability to command attention in a crowd.
• Must be willing to work various shifts starting as early as 8 am and ending as late as 1 am (leaders will work within given availability).

Perks and Benefits

• Competitive wage with incremental pay increase.
• Group retirement plan (after eligibility period).
• Employee assistance program (EAP).
• Level up your career with growth opportunities.
• Ongoing learning and training with a focus on technology and innovation.
• Free game play and employee discounts.
• Fun and dynamic work environment.
• Casual and comfortable dress code.
• On-site parking.

Activate is an equal opportunity employer. All qualified applicants will receive consideration for employment. Activate is committed to providing access, equal opportunity and reasonable accommodation for individuals with disabilities in employment, its services, programs and activities. To request reasonable accommodation for a protected characteristic, contact [e-mail] which is an email monitored for this purpose.

We thank all applicants for their interest, however, only those candidates selected for interviews will be contacted.