Gallery Manager

Stone Tile International; Toronto; On-site; CAD 70,000 - 90,000; Full time

Job summary

A leading design firm in Toronto is seeking a Gallery Manager to oversee day-to-day operations and sales teams. The role demands leadership in delivering exceptional customer experiences and driving sales performance. The ideal candidate will have extensive experience in luxury or design environments, strong communication skills, and a proven sales track record. Competitive compensation and benefits are provided.

Benefits

Competitive compensation

Community & personal development

Rewards & recognition program

Team bonding events

Family care & support (parental leave)

Qualifications

• Minimum 5 years of leadership experience in retail or related environments, ideally in luxury or design.
• Strong knowledge of stone, tile, wood, or similar products is an asset.
• Proven track record of achieving sales targets.

Responsibilities

• Oversee day-to-day operations and sales teams of the Main and Slab Galleries.
• Build relationships with clients, designers, architects, and builders.
• Recruit, train, coach, and develop gallery staff.

Skills

Leadership

Sales Performance

Customer Experience

Communication Skills

Team Management

Education

Bachelor’s degree in business administration, Sales, Interior Design, or related fields

Tools

CRM tools

Job description

Reports to : Chief Customer & Gallery Officer

Schedule : Monday to Friday, 8 : 30 am to 5 : 00 pm (100% On-site)

Stone Tile International Inc. is looking for a Gallery Manager. Celebrating our 30th anniversary in 2022, we are North America’s leading fashion house of natural and manufactured tiles, stone, and wood. With over 160 employees and showrooms across major Canadian cities such as Toronto, Montreal, Vancouver, and Calgary, we are seeking to improve our international reputation as a luxury design firm for the architects and designers’ community as well as discerning residential customers to redefine their spaces to transcend the ordinary.

The Gallery Manager is responsible for overseeing the day-to-day operations and sales teams of the Stone Tile Main and Slab Galleries in Toronto . This role ensures elevated client experience, drives sales performance, and upholds the aesthetic, operational, and service standards that reflects Stone Tile’s reputation as a leading provider of premium stone, tile, and wood products.

Key Responsibilities :

• Lead by example on the floor to deliver exceptional and inspiring customer experience in both the main gallery and slab gallery.
• Support the team in consultative selling, design support, and technical product education to maximize sales opportunities.
• Build relationships with key clients, designers, architects, and builders to drive loyalty and repeat business.
• Champion the integration of digital tools, including virtual consultations to enhance the client experience, enabling clients to confidentially shop from anywhere.
• Curate and host gallery events and educational sessions in collaboration with the events, marketing and sales teams to strengthen stone tiles’ presence in the community.
• Actively seek new client relationships and project opportunities through targeted outreach, prospecting, and local engagement.
• Identify and pursue new business opportunities through proactive outreach to high-potential design firms, builders.

2. Team Management

Recruit, train, coach, and develop gallery staff to achieve high performance and professional growth.

Schedule and manage daily staffing to ensure appropriate coverage in both galleries.

Conduct regular performance reviews and provide ongoing coaching on outreach techniques, lead follow-up, and client relationship management.

Foster an inclusive, motivated and high performing culture.

3. Operational Excellence

Oversee the presentation, merchandising and cleanliness standards of the galleries.

Ensure inventory, samples and displays are current, well maintained and reflective on stone-tiles brand standards.

In collaboration with Customer Experience lead, manage processes to deliver a best-in-class Gallery and Customer Experience.

Qualifications :

Bachelor’s degree in business administration, Sales, Interior Design, Retail Management, Merchandizing or related fields

Minimum 5 years of leadership experience in retail, showroom, gallery, or related environments, ideally in luxury, design, or building materials.

Strong knowledge of stone, tile, wood, or similar surface products is an asset.

Proven track record of achieving sales targets and leading high-performing teams.

Exceptional communication and interpersonal skills, with the ability to engage designers, architects, builders, and homeowners.

The ideal candidate brings strong industry relationships and well-established network.

Operationally strong with attention to detail, organization, and problem-solving skills.

Comfortable with systems for order entry, inventory management, and CRM tools.

Primarily office and gallery-based

May involve evening or weekend work to support gallery openings, events, or VIP client interactions.

Why Join Stone Tile?

Stone Tile was founded with a strong vision for high-end quality and design across the stone and tile industry. Our approach has been to provide clients with the cutting-edge in interior fashion for their designs. For thirty years, we have led the industry in providing the newest and highest quality slabs and tiles for our clients. With the goal in mind to only serve our clients with industry’s best products and services, likewise we strive to surround ourselves with the best talent to help us get there.

We believe this is possible in part due to our elite team of hand-picked employees whom we have sought to nurture and support in all their personal and professional growth. We believe well-being and success go together, and so we strive to set clear and achievable goals for everyone at the company.

Perks and Benefits :

We offer competitive perks and benefits packages for all our employees. We believe everyone deserves the stability they need to innovate at their highest capacity. Our packages include :

Competitive compensation

Community & personal development

Rewards & recognition program

Team bonding events

Family care & support (parental leave)

Seniority level

Seniority level

Mid-Senior level

Employment type

Employment type

Full-time

Job function

Job function

Design, Art / Creative, and Information Technology

Industries

Design Services

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