FX Application Support Analyst - Assistant Vice President

Citi; Mississauga; Híbrido; CAD 94.000 - 142.000; Jornada completa

Ventajas ofrecidas por este puesto de trabajo

Hybrid work model

Global collaboration

Learning opportunities

Wellbeing programs

Descripción de la vacante

Citi is seeking an FX Application Support Analyst to keep the global FX trading platform running for desks and operations around the world. You will join a team providing technical and business support across Forex, eTrading, and derivatives, with regional coverage including North America and Europe.

You will troubleshoot end-to-end trade lifecycle issues, run daily checks, and participate in weekend releases and disaster recovery testing while working with traders and vendors to resolve

Formación

• Hands-on FX application support experience within a global markets business.
• Experience with Oracle SQL or Sybase and ad hoc queries.
• UNIX (Solaris or Linux) including shell scripting and navigation.
• Exposure to cloud technologies, DevOps practices and CI/CD tools.
• Strong analytical skills and close attention to detail.
• Clear communication and interpersonal skills, with a positive, proactive approach to learning.
• Ability to stay focused and deliver under pressure and tight time constraints.

Responsabilidades

• Provide hands‑on support for Citi's FX trading platform, keeping pricing, trade execution and risk systems running.
• Troubleshoot issues across the full FX trade lifecycle, including position matching, client connectivity, trade execution, settlement and regulatory reporting.
• Run start-of-day checks, monitor application and infrastructure performance, and hand over to the next region at shift end.
• Provide on‑site coverage during North America trading hours, including weekend coverage for releases and disaster recovery testing.
• Escalate issues to the right technology and business teams and resolve them within SLAs.
• Log production issues and maintain technical support documentation for faster resolutions.
• Act as the contact between traders, internal tech teams and vendors, supporting releases from development to production.
• Own support projects to improve platform stability and tooling with development teams.

Conocimientos

Oracle SQL

Sybase

UNIX/Linux

Shell scripting

Global markets

Cloud technologies

DevOps

CI/CD

Analytical skills

Communication

Herramientas

ServiceNow

Autosys

Grafana

Splunk

ITRS

Descripción del empleo

As an FX Application Support Analyst, you will keep Citi's business-critical foreign exchange trading platform running for trading desks and operations teams around the world. You will join the FX Application Support team, which provides technical and business support for Citi's Forex trading business across G10 FX and FX Derivative products, spanning eTrading, Sales & eCommerce, trade processing, and risk and derivatives. Working alongside colleagues in New York, Irving, Mississauga, Belfast, London, Sydney, Singapore, Chennai, Pune and Bahrain, you will help deliver round-the-clock coverage for a platform that sits at the heart of a global markets business.

Responsibilities

• Provide hands‑on support for Citi's business-critical FX trading platform, keeping pricing, trade execution and risk systems running for trading desks and operations teams.
• Troubleshoot issues across the full FX trade lifecycle, including position matching, client connectivity, trade execution, settlement and regulatory reporting.
• Run start-of-day checks, monitor application and infrastructure performance continuously, and hand over clearly to the next region at the end of each shift.
• Provide on‑site coverage during North America trading hours for business start‑up and close, including rotational weekend coverage for release cycles and disaster recovery testing.
• Escalate issues to the right technology and business teams and resolve them within agreed service level agreements.
• Log production issues and maintain technical support documentation to speed up resolution and knowledge sharing across the team.
• Act as the point of contact between traders, internal technology teams and vendors, and support application releases from development through testing into production, including post‑release checks after deployments and infrastructure updates.
• Own support project work that improves platform stability, efficiency and effectiveness, partnering with development teams to prioritize fixes and tooling needs.

Required Qualifications & Skills

• Working knowledge of Oracle SQL or Sybase, with the ability to build ad hoc queries to investigate and resolve issues.
• Working knowledge of UNIX (Solaris or Linux), including shell scripting and system navigation.
• A track record of hands‑on application support experience within a global markets business.
• Exposure to cloud technologies, DevOps practices and CI/CD tools, with an interest in applying AI to support work.
• Strong analytical skills and close attention to detail.
• Clear communication and interpersonal skills, with a positive, proactive approach to learning.
• Ability to stay focused and deliver under pressure and tight time constraints.

Beneficial Skills & Qualifications

• 5 years+ experience with monitoring and observability tools such as ITRS, Grafana or Splunk.
• Familiarity with job scheduling tools such as Autosys.
• Experience logging and tracking issues using tools such as ServiceNow.
• Knowledge of problem management tools and practices.
• Good all‑round PC skills, including Windows, networks and general hardware.

What We Offer

Joining Citi's FX Application Support team puts you at the center of a global markets business, working on a platform that trading desks rely on every day.

• Work in a hybrid model with 3 days in the office and 2 days working remotely.
• Collaborate daily with colleagues across major financial centers including New York, London, Singapore and Chennai.
• Build deep technical and business knowledge of FX trading systems through hands‑on ownership of support and release work.
• Access ongoing learning and development opportunities to grow your technical and analytical skills.
• Benefit from wellbeing and financial wellbeing programs designed to support your life inside and outside work.

Full time

Full Time Salary Range: $94,300.00 - $141,500.00

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