Future Opportunity - Customer Experience Lead - Grey Bruce County (37.50 hours/week)

Scotiabank; Guelph; On-site; CAD 45,000 - 75,000; Full time

Job summary

Join a purpose-driven team in a forward-thinking organization dedicated to customer satisfaction and community impact. As a Customer Experience Lead, you'll oversee a dynamic team, fostering a culture of excellence and innovation. This role offers the chance to make a significant difference in customers' financial journeys while enjoying a rewarding career path with ample opportunities for professional growth. You'll be recognized for high performance and supported by leadership in your development. If you're passionate about customer service and team leadership, this is the perfect opportunity for you.

Benefits

Professional Development Opportunities

Competitive Compensation

Benefits Package

Collaborative Team Environment

Recognition for High Performance

Qualifications

• Proven leadership and customer service skills are essential for success.
• Experience in managing and developing a team is highly valued.

Responsibilities

• Lead and manage a team of Customer Experience Associates.
• Build strong customer relationships and enhance the customer experience.

Skills

Leadership Skills

Customer Service Skills

Team Management Experience

Communication Skills

Flexibility

Banking Experience

Technical Skills

Job description

Requisition ID: 219956

Join a purpose driven winning team, committed to results, in an inclusive and high-performing culture.

About The Role

What you’ll be doing…
Our Customer Experience Leads are responsible for overseeing our high performing Retail Service teams. Scotiabank is a place where we put our customers first, and our priority is to help them achieve their financial goals.

We are looking for an enthusiastic, driven individual who will lead and support our Customer Experience Associates, while championing Scotiabank’s core values and culture.

Is this role right for you? In this role you will:

1. Lead and manage your team of Customer Experience Associates and Senior Customer Experience Associates
2. Build strong customer relationships and deliver excellent customer service
3. Act as the Officer in Charge (OIC) for the branch as required, managing any emergencies, customer escalations, etc.
4. Contribute to the overall success of the branch by identifying opportunities to enhance the customer experience
5. Act as a change management lead by assisting with the implementation of new policies and procedures

Skills

Do you have the skills that will enable you to succeed in this role? We’d love to work with you if you have:

1. Excellent leadership skills, able to coach and develop your team
2. Strong customer service skills
3. Previous experience managing a team of employees (including coaching, leading, and scheduling the team) is a strong asset
4. Excellent communication skills
5. Availability to work a flexible schedule
6. Previous banking experience is a strong asset
7. Strong technical skills, able to promote and demonstrate the use of digital/self-service banking options

What’s in it for you?

1. The opportunity to join a forward-thinking organization where you are surrounded by a collaborative team of innovative thinkers.
2. A rewarding career path with diverse opportunities for professional development.
3. An organization committed to making a difference in our communities– for you and our customers.
4. You can expect to be recognized and rewarded for high-performance. You’ll be supported by leadership through meaningful development conversations that enable faster advancement and internal training to support your growth and development.
5. A competitive compensation and benefits package.

Location(s): Canada : Ontario : Fergus