Future Opening: Service Writer

Midas TORONTO 9916; Toronto; On-site; CAD 50,000 - 70,000; Full time

Job summary

Join a leading automotive service provider that values quality and customer satisfaction. This role offers a unique opportunity to engage with customers, develop estimates, and oversee operations in a dynamic environment. With a focus on training and compliance, you'll play a crucial role in enhancing service quality and ensuring customer concerns are addressed promptly. As part of a large network, you'll have endless opportunities to grow your career and develop expertise in automotive services. If you're passionate about cars and customer service, this position is perfect for you!

Qualifications

• 1+ year of experience in automotive service business required.
• Must have current and valid driver's license.

Responsibilities

• Develop and present estimates, source parts, and sell jobs to customers.
• Oversee work order preparation and scheduling.

Skills

Service diagnosis and technical skills

Supervisory and management skills

Business mathematical aptitude

Customer service skills

Education

Associate Degree or Equivalent

Tools

ASE Certifications

Job description

At Midas, we are dedicated to providing quality services to customer vehicles in the areas of inspection, diagnosis, and repair utilizing the expertise attained through ASE Certifications and/or years of automotive repair experience.

Responsibilities

• Develop and present estimates, source parts and sell jobs to customers
• Interpret inspection results (working with Technician) and present results to customers
• Oversee the processes of work order preparation and scheduling
• Respond to customer service concerns and problems
• Act in a store management capacity as needed on day-to-day operational activities
• Enhance the effectiveness of Human Resources and quality of service through providing training to service providers
• Monitor and control facility and asset utilization
• Enforce compliance with environmental and safety regulations and statutes

Qualifications

• Associate Degree or Equivalent
• At least 1-year related experience in the automotive service business
• ASE certifications as required
• Current and valid driver’s license
• Supervisory and management skills
• Service diagnosis and technical skills
• Business mathematical aptitude
• Ability to work a flexible schedule including weekends, evenings, and holidays

Compensation: $50,000.00 - $69,700.00 per year

Join Our Team

As one of the largest destinations for automotive services, Midas is dominating the industry in developing career paths and building relationships within the communities they serve.

At Midas, we take care of everything… tires, brakes, oil… so the opportunities to grow and develop expertise with Midas are endless.

MIDAS locations are independently owned and operated by franchisees. Your application will be directed to the MIDAS franchise location you applied to and all hiring and employment decisions will be made by that location’s management team. MIDAS is an equal opportunity employer with a strict policy against any form of discrimination.