Service Dispatcher

Thos. R. Birnie & Sons Ltd.; Hamilton; On-site; CAD 30,000 - 60,000; Part time

Job summary

Join a family-owned company with over 95 years in the plumbing industry! Thos. R. Birnie & Sons is seeking a part-time Service Dispatcher in Hamilton, Ontario. You will play a vital role in evaluating customer calls and coordinating technicians, ensuring a high-quality service experience. We're looking for someone with dispatcher experience, excellent communication skills, and a passion for helping customers. Apply now to become part of our supportive team!

Benefits

Competitive wages

Great health benefits

RRSP plan with company match

Supportive team environment

Culture building events

Qualifications

• Minimum two years experience as a dispatcher.
• Experience dispatching in the service industry is preferred.
• Ability to build trust, diffuse conflict, and hold others accountable.

Responsibilities

• Evaluate customer calls and match the right technician to every job.
• Manage technician whereabouts and needs in the field.
• Ensure quality customer experience through accurate information relay.

Skills

Communication

Multitasking

Organization

Detail-oriented

Job description

Thos. R. Birnie & Sons is an original family owned company that has been providing service to the Hamilton and Golden Horseshoe communities for over 95 years. We specialize in residential plumbing and drain services. Our team is dedicated to enhancing the lives of the people we meet daily, and we have been for generations!

We are Looking to Grow our Team!

We have a future opening for a part-time Service Dispatcher. In this position you will evaluate customer calls and match the right technician to every job. Key job tasks include:

• Learn the business and learn how to prioritize the most urgent customer calls.
• Manage the whereabouts and needs of technicians in the field.
• Ensure a quality customer experience by relaying detailed and accurate information to the technicians in the field.
• Record and report the service calls.
• Update customers throughout the day on the technician’s progress.
• Be professional and establish customer rapport.
• Participate in training so that you grow and develop as a professional.

Job Type: Part Time

• Competitive wages.
• Great health benefits because your health is important to us.
• RRSP plan with company match.
• Supportive team environment.
• Culture building events.

What We Need From You:

• Minimum two years experience as a dispatcher
• Experience dispatching in the service industry is preferred
• You are a great communicator and are able to connect and build positive relationships with customers and your team.
• You are detail-oriented with the ability to multitask
• You are highly organized with exceptional follow-through abilities
• You have the ability to build trust, diffuse conflict and hold others accountable.
• You demonstrate a positive attitude and are willing to learn and grow.

Apply Today, and Build a Career with Us! We are Currently Hiring for Future Openings.

If you want to be part of something bigger than just a job – make this career move and find exactly what you’re looking for. Spend a little time learning about Thos. R. Birnie & Sons by visiting www.5stinky.com . When you're ready, please click on the “Apply Now” button and follow the directions to apply for this position.

Equal Opportunity Employer

Company History

In the 1920's John Birnie saw an opportunity in the newly developing city of Hamilton, Ontario, and started a sewer and cement business under the name of John Birnie Sewer and Cement.

The company earned a reputation for good work at a quality price and for caring about customers’ homes. In 1946 Thos. Birnie (John's Son) took on the business and put it in his name and shortly thereafter his sons (Roy Birnie & Bob Birnie) soon followed him into the business.

In 2000 the company was accidentallyleft out of the phone book and had to develop a strategy to help customers remember who to call in a STINKY situation, and that's where the phone number 5-Stinky came from.

In 2010 Roy and Bob'ssons came into ownership with their dads. To this day, the business is still owned and operated by the Birnie family and includes other members of thefamily and staff that have made their careers with us.

Who We Are

At Thos. R. Birnie & Sons, we love what we do, and we believe in it. It’s not just plumbing to us, it's also about people! Our team is dedicated to enhancing the lives of the people we meet daily. When Thos R. Birnie passed away, the Hamilton Spectator wrote an article entitled "He didn't make customers, he made friends." His legacy continues on today!

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Are you a minimum of 18 years of age? *

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Our DSRs work rotating morning, afternoon, and evening shifts from Sunday to Saturday. Are there any shifts that you are unavailable to work? *

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What We Offer:

Above Average Service Industry Pay - With the Ability to Earn More!

Fully Stocked and Clean Trucks

Company Supplied Uniforms

Benefits - Health, Dental, RRSPs, and More!

A Supportive Team of Skilled Technicians

Advanced Software - Very Limited Paperwork.