Future Foods - Account Manager - Toronto

CloudKitchens; Toronto; On-site; CAD 40,000 - 80,000; Full time

Job summary

An innovative company is seeking a dynamic Account Manager to drive customer acquisition and engagement. This role offers the chance to work in a fast-paced environment, managing a diverse portfolio of accounts and ensuring customer satisfaction. You'll leverage your sales skills to close deals, educate customers on product value, and identify upselling opportunities. Join a team that values collaboration and innovation, and make a significant impact in the food delivery industry by helping restaurateurs succeed. If you're goal-driven and passionate about customer success, this opportunity is perfect for you.

Qualifications

• 0-3 years of experience in sales or account management.
• Ability to thrive in a fast-paced, goal-oriented environment.

Responsibilities

• Conduct high-quality outbound outreach to prospective customers.
• Manage a book of 100+ active customers and ensure their success.

Skills

Sales

Customer Success

Account Management

Analytical Skills

Communication

Goal Orientation

Education

Bachelor’s Degree

Tools

Salesforce

Google Sheets

Excel

Job description

Toronto

Who we are

CloudKitchens helps restaurateurs around the world succeed in online food delivery - our goal is to make food more affordable, higher quality, and convenient for everyone.

We take underutilized properties and transform them into smart kitchens so they can better serve restaurateurs, customers, and the neighborhoods they’re in. Every time we launch a new facility we create jobs in that neighborhood, and we’re proud to provide a wide range of cuisines and options for healthy food at an affordable price.

We're changing the game for restaurateurs whether they’re entrepreneurs opening their first restaurant all the way through to your favorite global quick-service restaurant chains.

We are seeking an energetic and goal-driven Account Manager to join our team at Otter. In this role, you will be responsible for new customer acquisition, driving engagement, retention, and maximizing the monetization of a growing portfolio of 100+ active operator accounts. You’ll have the opportunity to work in a dynamic, fast-paced environment, supporting our customers in optimizing their experience and extracting maximum value from our products.

Key Responsibilities:

• Customer Acquisition & Sales: Conduct high-quality outbound outreach to prospective customers from company-provided or self-sourced leads. Use value-based selling techniques to close deals and grow our customer base.
• Pipeline & Account Management: Build, manage, and track a robust customer pipeline in Salesforce, providing weekly reports on sales goals and performance. Achieve monthly sales targets for acquiring new customers.
• Customer Education & Activation: Onboard new customers, ensuring they understand the product's value and have the tools to maximize early lifecycle performance.
• Customer Retention & Engagement: Proactively manage a book of 100+ active customers, ensuring they consistently derive value from the product and maintain strong operational performance.
• Revenue Growth: Identify opportunities to upsell and expand accounts by introducing new products and features to high-performing customers.
• Product Feedback & Evolution: Capture customer feedback to improve product functionality and contribute to the continuous evolution of the product offering.
• Process & Analytics: Follow detailed internal processes to ensure success for customers. Use analytics tools (Google Sheets/Excel) to interpret data and drive customer success.
• Escalations & Advocacy: Handle customer escalations that could not be resolved by onboarding or support teams, advocating for the customer’s needs within the company.

Required Skills & Qualifications

• Education: Bachelor’s degree preferred, but not required.
• Experience: 0-3 years of relevant work experience. Previous experience in sales, customer success, or account management is a plus. Experience in the restaurant, food, SaaS, or tech industries is preferred.
• Hustle & Resilience: Ability to thrive in a fast-paced, goal-oriented environment.
• Goal-Driven: A focus on meeting and exceeding sales targets and customer satisfaction metrics.
• Customer-Obsessed: Passion for delivering value to customers and ensuring their success.
• Analytically-Inclined: Comfortable working with data (Google Sheets/Excel) to track performance and drive insights.
• Commercial Acumen: Understanding of business operations and how to drive value through customer relationships.
• Preferred Experience:
  • B2B sales, customer success, or account management in a fast-paced industry.
  • Familiarity with tools like Salesforce or similar CRM systems.
  • Experience with customer-facing data (basic spreadsheets or analytics) is a plus

What else you need to know

This role is based in our Toronto Office location. We believe that people do their best work when they are together. As a company, we’re in the marketplace of ideas and innovation. When you’re constantly innovating, changing how an industry works, inventing new products and processes - and we are doing all these things - we believe we’re better as a team in-person. That’s why all of our teams (except for our field-based roles) are now working from one of our office locations 5 days a week. Looking forward to sharing more about a Career of Substance at Cloudkitchens.

Ready to join us as we serve those who serve others?

#LI-Onsite

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