Future Career Opportunities: Account Executive, Service & Retention

BC Lions Football; Vancouver; On-site; CAD 32,000 - 38,000; Full time

Job summary

A professional sports organization in Vancouver is seeking an Account Executive for Service & Retention in their Ticketing Department. The role involves providing excellent service to season ticket holders, meeting sales quotas, and growing the fan base. Candidates should have a strong passion for sports and possess excellent communication skills. The position offers a base salary of $35,000 plus commission, along with several benefits.

Benefits

Health benefits and dental after probation

Two weeks of vacation

Season tickets for promotional use

Discounts on merchandise

Paid monthly transit pass

Qualifications

• Professional attitude and desire to work in sports.
• Excellent communication skills in English.
• Ability to work independently and in a team.

Responsibilities

• Participate in the Sales & Service Training Program.
• Renew and service current season ticket holders.
• Meet daily call & activity quotas.
• Assist with inquiries on the ROAR Line.
• Grow the fan base by facilitating new ticket sales.

Skills

Professional attitude

Desire to work in sports

Excellent command of English

Outstanding telephone skills

Strong organizational skills

Self-motivated

Education

Grade 12 education

Diploma or degree (asset)

Tools

Salesforce

Archtics

Job description

BC Lions Football Club

Ticketing Department

Account Executive, Service & Retention

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Looking to start your career in ticket sales? Then this role is for you!

Job Description

The BC Lions Football Club is seeking highly energetic, driven, and motivated individuals with a passion for sports to join as Account Executive, Service & Retention. As part of our dedicated Ticketing Team, your responsibilities will include:

1. Participating in our Sales & Service Training Program; BC Lions Training Camp
2. Renewing and providing excellent service to current season ticket holders
3. Meeting daily call & activity quotas to achieve sales goals
4. Monitoring our ROAR Line to assist season ticket holders with inquiries
5. Visiting prospects and season ticket holders during home games
6. Growing our fan base by identifying and facilitating new ticket sales
7. Generating revenue through assigned book of business from current ticket holders
8. Following up on referral leads
9. Developing and maintaining relationships through excellent customer service
10. Participating in weekly sales meetings and providing input on successes and challenges
11. Supporting guest services on game days and other duties as assigned
12. Maintaining records in a CRM system using ticketing software
13. Supporting during events, promotions, and special occasions

Required Experience and Qualifications

1. Professional attitude
2. Desire to work in sports
3. Excellent command of English, with strong written and oral communication skills
4. Outstanding telephone skills with enthusiasm and confidence
5. Ability to work independently and in a team
6. Skill in developing conversations into sales or renewals
7. Strong organizational and time-management skills
8. Self-motivated with a positive attitude
9. Knowledge of CRM (Salesforce) and Archtics is preferred
10. Grade 12 education required; diploma or degree is an asset
11. Flexibility to work evenings, weekends, and holidays during games and events

Compensation

Base salary of $35,000 plus commission. Opportunities for growth within the department based on ticket revenue generated.

Benefits and Perks

• Health benefits and dental after a 3-month probation period
• Two weeks of vacation
• BC Lions season tickets for promotional use
• Discounts on merchandise
• Paid monthly transit pass

Application Instructions

Please do NOT apply if you lack passion for sports, dislike cold calling, or are not motivated to excel. If you are ready to start your career with BC’s most successful sports organization, submit your cover letter and resume via TeamWork Online. No phone calls please.

We are an equal opportunity employer and all qualified applicants will receive consideration without regard to race, color, religion, national origin, sex, sexual orientation, age, disability, gender identity, marital or veteran status, or any other protected class.