Funeral Services Assistant

Service Corporation International; Eastern Ontario; On-site; CAD 35,000 - 45,000; Full time

Job summary

A leading funeral services provider in Ontario is seeking an associate to support funeral operations. Responsibilities include administering clerical tasks, preparing for services, assisting with remains, and providing compassionate support to families. Ideal candidates will have a high school diploma, customer service experience, and proficient communication skills. A valid Ontario driver's license is required.

Qualifications

• Relevant customer service or sales experience preferred.
• Proficient with MS Office suite and databases preferred.
• Willingness to learn necessary for role.

Responsibilities

• Prepare and set up for services; manage floral arrangements and personal items.
• Assist with preparation of remains, including dressing and lifting.
• Perform office duties including phone handling and operating office equipment.
• Drive funeral vehicles for services and family transportation.
• Provide assistance to client families during services and visitations.

Skills

Compassion

Verbal communication

Written communication

Team player

Education

High school diploma or equivalent

Tools

MS Office Suite

Database management

Job description

Our associates celebrate lives. We celebrate our associates. Consider the possibilities of joining a Great Place to Work!

Overview

Provides clerical and administrative assistance supporting funeral operations. Other general duties include meeting the general public, answering questions and providing information on funeral and cremation topics, answering phones courteously, and assisting on funeral, memorial and other services or ceremonies as requested by funeral home clients and management. Attendance at monthly staff meetings is expected. The duties must be performed consistent with company mission and values and adherence to company policies and procedures.

Job Responsibilities

• Prepares for services to include delivering and setting up floral arrangements, chairs, caskets, urns, photos and other personal keepsakes or mementos of client families; ensures proper care and storage of any of these items
• Prepares documents related to services, cremations, maintenance, as directed by management
• Assists with respectful preparation of remains of deceased, including dressing and lifting deceased, or operation of crematory, as permitted by law and in keeping with company regulations
• Performs office duties such as answering phones and operating office equipment (fax machine, computer, multiline phone system, debit card machine, etc.)
• Runs errands for floral delivery, picking up supplies, documents, etc.
• Serves as an usher and may park cars or perform any transportation requirements
• Drives funeral home vehicles for services and family transportation
• Ensures refreshments are available where allowed by law
• Assists with visitations, memorial and funeral services which may include visitation and chapel setup, dressing and casketing remains, delivering family items and flowers
• Greets and receives client families and other persons entering the office for information and assistance
• Accommodates the needs of the family during a service and/or visitation
• May wash and clean funeral home vehicles and other client vehicles as required

Minimum Requirements

Education

• High school diploma or equivalent

Experience

• Previous customer service and/or sales experience preferred
• Proficient with MS Office suite and databases preferred; ability and willingness to learn required

Certification/Licenses

• Valid Ontario driver’s license with an acceptable driving record required

Knowledge, Skills and Abilities

• High level of compassion and integrity
• Clear and concise verbal and written communication skills
• Professional behaviors and team player