Functional Analyst, ServiceNow

Addmore Group; Montreal; Hybrid; CAD 80,000 - 100,000; Full time

Job summary

A leading staffing firm is seeking a Functional Analyst, ServiceNow in Montreal. The role involves translating business needs into functional requirements, configuration, testing, and user training on the ServiceNow platform. Ideal candidates have 5+ years of experience and bilingual language skills. This is a permanent, full-time position with a hybrid work model.

Qualifications

• 5+ years of experience as a Functional Analyst on ServiceNow.
• Strong knowledge of ITSM, CSM, and API integration concepts.
• Bilingual (French & English), beginner level French accepted.

Responsibilities

• Translate business needs into functional requirements on the ServiceNow platform.
• Involved in configuration, testing, documentation, and deployment of solutions.
• Delivers user training and post-implementation support.

Skills

Business requirements translation

Configuration and testing

ITSM knowledge

Problem-solving

Teamwork

Tools

ServiceNow

Job description

Join us to apply for the Functional Analyst, ServiceNow role at Addmore Group.

Our client is seeking a Functional Analyst, ServiceNow for a permanent position.

Start: ASAP

Work model: Hybrid (2 days on-site)

Language: Bilingual (French & English) - Beginner level French accepted

Location: Montreal

• Translates business needs into functional requirements on the ServiceNow platform.
• Involved in configuration, testing, documentation, and deployment of solutions.
• Supports requirement gathering, analysis, and prioritization.
• Delivers user training and post-implementation support.
• Requires 5+ years of experience as a Functional Analyst on ServiceNow.
• Strong knowledge of ITSM, CSM, and API integration concepts.
• Able to multitask, solve complex problems, and work independently or in a team.

The Addmore Group has been a leading provider of SAP and IT resources in Canada and the U.S. since 1992, connecting high-quality consultants with top clients across North America.

Seniority level: Mid-Senior level

Employment type: Full-time

Job function: Business Development and Sales

Industries: Staffing and Recruiting

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