FULLY REMOTE: Senior Application Support Analyst to support key business applications including[...]

S I Systems; Ottawa, Victoria, Calgary, Vancouver, Edmonton; Remote; CAD 80,000 - 100,000; Full time

Job summary

A multinational consulting client is seeking a Senior Application Support Analyst to provide support for key applications like Aveva AIM, ServiceNow, and Workday. The role is fully remote, requires 5+ years of experience, and offers the opportunity to collaborate with IT teams in a fast-paced environment, with the potential for career advancement.

Qualifications

• 5+ years in application support with Aveva AIM experience.
• Proficiency in SQL, ServiceNow, MS Azure, and more.
• Strong communication, problem-solving, and leadership skills.

Responsibilities

• Provide daily application support and troubleshoot technical issues.
• Respond to incidents via ServiceNow to minimize disruption.
• Collaborate with IT teams and document support processes.

Skills

SQL

ServiceNow

Problem-solving

Team leadership

Communication

Tools

Aveva AIM

MS Azure

Windows Server

MySQL

Oracle

IIS

SolarWinds

Job description

FULLY REMOTE: Senior Application Support Analyst to support key business applications including Aveva AIM, ServiceNow, Workday, P6, and OpenText Content Server across on-prem, cloud, and SaaS environments

Job Type: Contract

Positions to fill: 1

Start Date: Jul 01, 2025

Job End Date: Jan 07, 2026

Pay Rate: Hourly: Negotiable

Job ID: 146365

Our multinational consulting services client is seeking a Senior Application Support Analyst to support key business applications including Aveva AIM, ServiceNow, Workday, P6, and OpenText Content Server across on-prem, cloud, and SaaS environments.

Note: Must be eligible for Nuclear clearance (typically 5+ years in Canada)

Schedule: Must work EST hours, FULLY REMOTE

Must-Have:

• 5+ years in application support (including Aveva AIM experience)
• Proficiency in: SQL, ServiceNow, MS Azure, Windows Server, MySQL, Oracle, IIS, SolarWinds
• Strong communication, problem-solving, and team leadership skills
• Experience supporting enterprise applications in a fast-paced environment

Nice to Have:

• Experience with Canadian energy sector or federal cybersecurity environments
• Expertise in Aveva AIM performance optimization and integration

Duties:

• Provide daily application support and troubleshoot technical issues
• Respond to incidents via ServiceNow and ensure minimal business disruption
• Collaborate with internal IT teams (Dev, Cloud, Infra, DB, Security)
• Conduct system monitoring, upgrades, and application installations
• Document support processes and deliver user training
• Lead team meetings and triage tickets to Level 3 support as needed