FULLY REMOTE : Senior Application Support Analyst to support key business applications includin[...]

S.i. Systems; Regina; Remote; CAD 80,000 - 100,000; Full time

Job summary

A consulting services firm is seeking a Senior Application Support Analyst to provide application support for key business applications. The ideal candidate has 5+ years of experience in application support, particularly with Aveva AIM, and is proficient in SQL and ServiceNow. This full remote position requires strong communication and troubleshooting skills, along with the ability to work EST hours.

Qualifications

• 5+ years in application support including experience with Aveva AIM.
• Strong communication skills and experience in a fast-paced environment.
• Familiarity with Canadian energy sector preferred.

Responsibilities

• Provide daily application support and troubleshoot technical issues.
• Respond to incidents via ServiceNow to minimize disruptions.
• Collaborate with internal IT teams on technical matters.
• Conduct system monitoring, upgrades, and installations.
• Document support processes and deliver user training.

Skills

Application support experience

Proficiency in SQL

Proficiency in ServiceNow

Problem-solving skills

Team leadership

Tools

MS Azure

Windows Server

MySQL

Oracle

IIS

SolarWinds

Job description

Our multinational consulting services client is seeking a Senior Application Support Analyst to support key business applications including Aveva AIM, ServiceNow, Workday, P6, and OpenText Content Server across on-prem, cloud, and SaaS environments.

Note : Must be eligible for Nuclear clearance (typically 5+ years in Canada)

Schedule : Must work EST hours, FULLY REMOTE

Must-Have :

• 5+ years in application support (including Aveva AIM experience)
• Proficiency in : SQL, ServiceNow, MS Azure, Windows Server, MySQL, Oracle, IIS, SolarWinds
• Strong communication, problem-solving, and team leadership skills
• Experience supporting enterprise applications in a fast-paced environment

Nice to Have :

Experience with Canadian energy sector or federal cybersecurity environments

Scripting skills (Python, Shell, PowerShell)

Familiarity with ITIL, ASP.NET, JavaScript

Expertise in Aveva AIM performance optimization and integration

Duties :

Provide daily application support and troubleshoot technical issues

Respond to incidents via ServiceNow and ensure minimal business disruption

Collaborate with internal IT teams (Dev, Cloud, Infra, DB, Security)

Conduct system monitoring, upgrades, and application installations

Document support processes and deliver user training

Lead team meetings and triage tickets to Level 3 support as needed