FULLY REMOTE : Senior Application Support Analyst to support key business applications includin[...]

S I Systems; Calgary; Remote; CAD 60,000 - 80,000; Full time

Job summary

A multinational consulting services client is seeking a Senior Application Support Analyst to support key business applications such as Aveva AIM and ServiceNow in a fully remote capacity. The role involves troubleshooting, responding to incidents, and collaborating with IT teams, requiring expertise in SQL and application support.

Qualifications

• 5+ years in application support, including Aveva AIM experience.
• Proficiency in SQL, ServiceNow, MS Azure, Windows Server, MySQL, Oracle, IIS, SolarWinds.
• Strong communication, problem-solving, and team leadership skills.

Responsibilities

• Provide daily application support and troubleshoot technical issues.
• Respond to incidents via ServiceNow and ensure minimal business disruption.
• Collaborate with internal IT teams (Dev, Cloud, Infra, DB, Security).
• Conduct system monitoring, upgrades, and application installations.
• Document support processes and deliver user training.
• Lead team meetings and triage tickets to Level 3 support as needed.

Skills

SQL

ServiceNow

MS Azure

Windows Server

MySQL

Oracle

IIS

SolarWinds

Communication

Problem-solving

Team leadership

Job description

FULLY REMOTE : Senior Application Support Analyst to support key business applications including Aveva AIM, ServiceNow, Workday, P6, and OpenText Content Server across on-prem, cloud, and SaaS environments

Job Type : Contract

Positions to fill : 1

Start Date : Jul 01, 2025

Job End Date : Jan 07, 2026

Pay Rate : Hourly : Negotiable

Job ID : 146365

Our multinational consulting services client is seeking a Senior Application Support Analyst to support key business applications including Aveva AIM, ServiceNow, Workday, P6, and OpenText Content Server across on-prem, cloud, and SaaS environments.

Note : Must be eligible for Nuclear clearance (typically 5+ years in Canada)

Schedule : Must work EST hours, FULLY REMOTE

Must-Have :

• 5+ years in application support (including Aveva AIM experience)
• Proficiency in : SQL, ServiceNow, MS Azure, Windows Server, MySQL, Oracle, IIS, SolarWinds
• Strong communication, problem-solving, and team leadership skills
• Experience supporting enterprise applications in a fast-paced environment

Nice to Have :

• Experience with Canadian energy sector or federal cybersecurity environments
• Expertise in Aveva AIM performance optimization and integration

Duties :

• Provide daily application support and troubleshoot technical issues
• Respond to incidents via ServiceNow and ensure minimal business disruption
• Collaborate with internal IT teams (Dev, Cloud, Infra, DB, Security)
• Conduct system monitoring, upgrades, and application installations
• Document support processes and deliver user training
• Lead team meetings and triage tickets to Level 3 support as needed

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