Fully Remote Bilingual French Customer Service Full Time- With Benefits

ABL Employment.com; Vancouver; Remote; CAD 35,000 - 55,000; Full time

Job summary

An established industry player is seeking full-time inbound customer service agents fluent in both French and English. This remote position offers flexibility and the chance to grow within the telecommunications sector. As a key member of the team, you'll assist customers through inbound calls, addressing their needs and providing solutions. With a commitment to quality service, you'll enjoy a supportive environment that values your contributions. If you have a passion for helping others and meet the qualifications, this is an exciting opportunity to advance your career while working from home.

Benefits

Direct-hire position

Bonuses & incentives programs

Health benefits: medical, dental, vision

Refer a friend bonus

Flexible schedule options

Room to grow & advance

Qualifications

• Must speak fluent French and English; customer service experience required.
• High school diploma or equivalent is mandatory.

Responsibilities

• Communicate with customers via inbound calls, assisting with inquiries.
• Identify customer needs through active listening and provide solutions.

Skills

Fluent in French

Fluent in English

Customer service experience

Active listening

Computer proficiency

Education

High school diploma or equivalent

Tools

Computer

Internet connection

Job description

Full time inbound customer service agents needed that are fluent in BOTH French & English! Work from home! Full time hours! Work in the telecommunications industry!

Due to payroll requirements, all applicants must be currently living in one of the following provinces:
– British Columbia
– Alberta
– Saskatchewan
– Manitoba
– Ontario
– New Brunswick
– Nova Scotia
– PEI

All applicants must have a valid SIN and be able to work full time, 40 hours a week long term.

MUST SPEAK FRENCH FLUENTLY – THIS WILL BE TESTED.

Inbound Call Center Position Responsibilities:

1. Must speak fluent French and fluent English as some customers may only speak French.
2. Must be able to work rotating shifts between the hours of 7am-12am EST, 5 days a week (schedule is provided in advance).
3. Must be comfortable working on a computer.
4. Must have customer service experience either in person, office, or remote.
5. Must have home internet and be able to hardwire in.
6. Must have a high school diploma or equivalent.

You will be communicating with customers through inbound calls, identifying customer needs through active listening to answer questions, assist with troubleshooting, or make product recommendations based on the customers' needs. Take payment, explain charges, and help customers navigate self-serve options.

All applicants must be fluent in both French and English, have a high school diploma or equivalent, have at least 6 months of customer service experience, and have your computer hard-wired to the internet.

Advantages of this Position:

1. Direct-hire position – let us connect you with this career opportunity.
2. Bonuses & incentives programs.
3. Health benefits: medical, dental, vision.
4. Refer a friend bonus.
5. Flexible schedule options.
6. Room to grow & advance.

You will work 8 to 9.5 hour shifts, 5 shifts per week. Your shifts will fall between the hours of 7am and midnight, Monday to Sunday EST.

DON’T WAIT – APPLY TODAY!

Apply directly to this position with your resume as a Word Document or PDF (other formats will error). This will create a unique file for you in our system and a short questionnaire will be emailed and texted out to you.
You can also email your resume to [e-mail]. If your experience and preferences are a match for our role, we will contact you.

Please complete the questionnaire.