Full Time Work From Home Bilingual French Call Center- Must Speak French and English

ABL Employment.com; Ottawa; Remote; CAD 60,000 - 80,000; Full time

Job summary

A leading company is seeking a Bilingual French Speaking Customer Service Representative for a full-time, permanent role. The position requires fluent English and French speakers to provide comprehensive customer support for one of Canada's largest telecommunications companies. You will handle customer inquiries, assist with troubleshooting, and ensure high service quality in a friendly and efficient manner. Health benefits, bonuses, and opportunities for advancement are offered.

Benefits

Health benefits: medical, dental, vision

Bonuses & incentives programs

Refer a friend bonus

Room to grow & advance

Equipment is provided (Computer, Monitor, Ethernet Cable)

Qualifications

• Fluent in both French and English is mandatory.
• Customer service or call center experience required.
• Must have computer hard-wired to the internet.

Responsibilities

• Communicate with customers through inbound calls offering support.
• Assist customers with questions, troubleshooting, and product recommendations.
• Document customer interactions and solutions provided.

Skills

Bilingual (French and English)

Customer Service

Active Listening

Education

High School Diploma or Equivalent

Job description

Bilingual French Speaking Customer Service Representative At One Of Canada’s Largest Telecommunication Companies!
Must be fluent in English and French, Some customers may only speak French, fully fluent is required.

FULL-TIME, PERMANENT ROLE – 40+ HOURS PER WEEK.

Looking for a remote / work from home job? Are you fluent in both French and English? Do you thrive in a customer service environment? We have a great job opportunity for you!

Must be currently living in Canada with a valid SIN. Must be able to work days, afternoons, evenings and weekends.

MUST BE FLUENT IN FRENCH AND ENGLISH

Due to payroll requirements, all applicants be currently living in one of the following provinces:
– British Columbia
– Alberta
– Saskatchewan
– Manitoba
– Ontario
– New Brunswick
– Novia Scotia
– PEI

We have a direct-hire job opportunity where you will be providing customer service support for a large telecommunications company!

Shift:
– Must be able to work full time (40 hours per week) on SIN
– You will work 8 to 9.5 hour shifts, 5 shifts per week

Hours of Operation are 7am-12am EST Mon-Sun. Must be flexible to work within these hours 40 hours a week
Your shift times will be assigned to you in advance

Requirements:
– Fully fluent in both French and English
– High school diploma or equivalent
– Customer service or call centre experience
– Have your computer hard-wired to the internet

A French Language assessment will be required at the time of your interview, Computer skills are required as an online assessment will need to be completed before your interview time.

Perks available:
– Bonuses & incentives programs
– Health benefits: medical, dental, vision
– Refer a friend bonus
– Room to grow & advance
– Equipment is provided (Computer, Monitor, Ethernet Cable)

Pay rate for ONTARIO workers:
$18.90/hour during training
$19.25/hour after training

Job duties include:
– Bilingual in French and English, some calls may involve only speaking French
– Communicate with customers through inbound calls that have questions about the products and services offered
– Identify customer needs through active listening to answer questions, assist with troubleshooting or make product recommendations based on the customers need.
– Take payment, explain charges and help customers to navigate self-serve
– Use multiple computer systems to research products, services, common problems and solutions offered
– Document customer needs, interactions and outcomes in the appropriate tool or system

DON’T WAIT – APPLY TODAY!

Apply directly to this position with your resume as a Word Document or PDF (Other formats will error). This will create a unique file for you in our system and a short questionnaire will be emailed and texted out to you.
You can also email your resume to [e-mail]

After submitting your resume, you will receive a reach out from our virtual recruiter. Please complete the short questionnaire to set up your application in our system. Your answers will be reviewed by a live staffing consultant and we will contact you if you are a suitable match for this position.