Full-Time Travel Agent (Brandon, Manitoba)

CAA South Central Ontario; Brandon; On-site; CAD 36,000 - 48,000; Full time

Job summary

CAA Club Group is seeking a Travel Consultant to advise members by phone or in person, selling travel products and services and promoting memberships. The role is full-time and on-site in Brandon, Manitoba, requiring post-secondary education in travel counselling and a GDS certification.

A strong background in travel planning, client services, and MS Office is expected. The successful candidate will manage passenger records, process payments, and support partnerships and marketing initiatives

Qualifications

• Post-secondary education in travel counselling or equivalent.
• CITC/CTC accreditation in progress or achieved.
• Three years of travel consultant experience.
• Apollo Focal Point GDS certification.
• Working knowledge of Windows and MS Office.

Responsibilities

• Identify and counsel members to sell travel products by phone or in person.
• Recommend travel planning options to optimize trips and save money.
• Sell domestic and international travel products and services.
• Promote CAA memberships and products.
• Process tickets and travel documents; use Apollo Focal Point CRS and SAP.

Skills

Travel planning

Customer service

Communication

MS Office

Education

Post secondary Travel Counselling

CITC/CTC accreditation

Tools

Apollo Focal Point GDS

SAP System

Job description

Job description:

At CAA Club Group, we are passionate about keeping our Memberssafe - whether they are on the road, at home, or travelling abroad.As atrusted Member-based organization, we provide products and services that are essential to Members’ safety and peace of mind. With over 2.6 million Members across Ontario and Manitoba, we advocate on issues such road safety and infrastructure, the environment, seniors’ mobility, and consumer protection. Associates share in each other’s successes, drive change and support each other while cultivating a great working environment to deliver on what is best for our Members. CAA Club Group is a member of the CAA Club Group of Companies.

About Us

At CAA Club Group, we are passionate about keeping our Memberssafe - whether they are on the road, at home, or travelling abroad.As atrusted Member-based organization, we provide products and services that are essential to Members’ safety and peace of mind. With over 2.6 million Members across Ontario and Manitoba, we advocate on issues such road safety and infrastructure, the environment, seniors’ mobility, and consumer protection. Associates share in each other’s successes, drive change and support each other while cultivating a great working environment to deliver on what is best for our Members. CAA Club Group is a member of the CAA Club Group of Companies.

Who we are

Are you ready to join an award-winning, purpose-driven culture? Welcome to the CAA Club Group of Companies (CCG), where purpose leads to passion!

At CCG, we are committed to delivering an exceptional Associate experience. We offer:

• Work-life harmony with access to an award-winning holistic wellness program,
• Continuous learning through our robust corporate curriculum and education reimbursement program,
• Incredible rewards, travel incentives, and product and service discounts,
• Pay-for-performance and best-in-class recognition programs, and
• Competitive benefits that include a defined contribution plan, personal spending account, and so much more.

Join our growing team where everyone belongs!

Position Details

What You Will Do

• Utilizes the Connections methodologies to identify and counsel members and clients via the telephone or in person in order to sell travel products and services.
• Makes recommendations on all aspects of travel planning to improve trip, save money, and enhance the quality of the travel experience.
• Sells all travel products including domestic and international air, train, cruise, tour, CAAexclusive group departures, travel insurance, hotel, and car reservations
• Promotes CAA memberships and all CAA products, services, and benefits
• Support all CAA/AAA preferred partnerships and marketing initiatives
• Research client request, quotes fares and schedules, issues tickets, and prepares all required travel related documents and applications.
• Advises client of product terms and conditions.
• Creates accurate computerized passenger records using Apollo Focal Point Computer Reservation System (CRS), SAP System and Sales Automation.
• Establishes and maintains member's travel files, accepts and processes payments, refunds, lost tickets, and documents.
• Displays a positive attitude towards CCG product, services, and initiatives
• Demonstrate daily, the Core Values & Service Principles of CCG
• Participates in the resolution of client complaints.
• Performs other job-related duties as assigned
• Role is full-time on site in the Brandon, Manitoba location

Who You Are:

• Graduate of Post Secondary Education Program in Travel Counselling.
• Enrolment in or accreditation as a CITC (Canadian Institute of Travel Consultants) or Certified Travel Consultant (CTC).
• Three (3) years of experience in a Travel Consultant (Agent) position.
• Certification in Apollo (Focal Point) GDS.
• Working knowledge of Microsoft Windows and Microsoft Office applications.

Please note that we may use AI tools to help us through the recruitment process.

Our Commitment

We are an equal opportunity employer and are committed to providing employment accommodationin accordance withall applicable Provincial Human Rights and Accessibility Legislation.CCG will provide accommodations to job applicants with disabilities throughout the recruitment process.If you requirean accommodation, pleasenotify usand we will work with you to meet your needs.