FULL TIME Team Lead - FREE ACCOMMODATION

Roots; Lake Louise; On-site; CAD 42,000 - 52,000; Full time

Benefits offered by this job

Free Staff Accommodation

Job summary

Roots is seeking a Team Lead in Alberta to link leadership with sales teams, ensuring an exceptional in-store experience. You will support management, coach staff, and manage daily store operations while driving sales performance and customer satisfaction in a fast-paced retail environment.

Successful candidates bring leadership experience in apparel retail, strong POS skills, and a passion for customer service. A flexible weekly schedule including weekends and holidays is required.

Qualifications

• 1+ years related experience in a retail apparel environment, luxury retail a plus.
• Proven ability to lead a sales team and be seen as a leader among peers.
• Experience with POS management, daily banking procedures, and timely reporting.
• Strong organizational and problem-solving skills.
• Passion for exceptional customer experience.
• Available for varied weekly shifts, including weekends, closing and holidays.

Responsibilities

• Demonstrate a customer-obsessed selling culture and build brand loyalty through product knowledge.
• Partner with store management to execute action plans for optimized results and effective operations.
• Contribute ideas to leadership to improve store productivity and operations.
• Assist in onboarding and training new associates.
• Coach associates on customer service and provide feedback.
• Help resolve customer service matters.
• Delegate tasks to maximize store efficiency.
• Provide performance feedback to management and ensure adherence to policies.

Skills

Retail leadership

POS management

Customer service

Organization skills

Team collaboration

Shift flexibility

Tools

POS software

Job description

WHAT WE'R LOOKING FOR?

We are currently hiring for a Team Lead and are able to offer Free Staff Accomodation. The Team Lead links the leadership team and the sales associates by assisting in the operational functions of the store and motivating the team to exceed goals. Reporting directly to the Store Manager, the Team Lead provides support and coverage to the Store and Assistant Managers in their absence. They model desired selling and customer service behaviours at all times to promote an environment focused on consistent, exceptional and positive in-store experience to customers and employees.

To be successful, you’ll need to possess:

• 1 + years related experience in a retail apparel environment, luxury retail experience is a plus;
• Proven ability to successfully lead a sales team; viewed as a leader among peers;
• Proven experience with POS management, daily banking procedures, and submitting timely reports;
• Strong organization, and problem solving skills;
• Passion for upholding an exceptional customer experience;
• Collaborate with others, yet be self-motivated;
• Available for varied weekly shifts, including weekends, closing and holidays.

THE IMPACT YOU'LL HAVE

This is an opportunity to shape our company's future by:

• Demonstrate a customer obsessed selling culture and build brand loyalty through excellent product knowledge;
• Partner with store management to execute action plans that optimize results and ensure effective execution of all store operational activities;
• Contributes ideas and solutions to the leadership team that results in increased productivity and improved operations of the store;
• Assist store management in conducting new associate onboarding and trainings;
• Coaches associates on customer service fundamentals and provides positive feedback;
• Assists in resolving customer service matters;
• Oversees and delegates tasks to team to best maximize efficiency of store operations;
• Communicates individual and/or team performance feedback to store management;
• Ensure team receives scheduled breaks and/or meal periods;
• Creates an open outward communication on the sales floor;
• Ensure adherence to all company policies, procedures and guidelines;
• Perform opening and closing procedures, and any inventory duties as directed.

WHY JOIN ROOTS?

Roots is not only a brand, it's a culture and lifestyle. We look for dynamic individuals who are not only interested in retail and fashion, but who enjoy challenges and share our vision for a safer, cleaner, healthier planet.

In addition to our customers, an intrinsic part of our success has always been the people who work here. Roots is a company in which you can grow and benefit from the great opportunities often available. All members of our team are encouraged to 'spread their roots'.

We'd like to thank everyone who applies, but we can only contact applicants who are most qualified.