Full-time Student Success Specialist (Pembroke)

Algonquin College of Applied Arts and Technology; Ottawa; Sur place; CAD 52 000 - 61 000; Plein temps

Résumé du poste

Algonquin College is seeking a Student Success Specialist on the Pembroke Campus to support learners’ academic journeys. The role focuses on engaging at-risk students, coordinating supports, and aligning with academic and student-service partners to boost retention and progression.

Reporting to the Manager of Community & Student Affairs, you will implement targeted interventions, monitor outcomes, and guide students through registration, withdrawals, transfers, and graduation requirements.

Qualifications

• Minimum three (3) year diploma or degree in Social Sciences, Adult Learning, Education, or related field.
• Minimum three (3) years of experience working with adult learners and supporting academic success.
• Experience implementing student-success, academic-advising, learner-support, or retention initiatives.
• Proficiency with Microsoft Office and ability to learn College information systems.

Responsabilités

• Conduct proactive outreach to students at key points in their academic journey.
• Develop individualized academic-success and progression plans.
• Guide registration, course loads, withdrawals, transfers, pathways, returning to studies, and graduation requirements.
• Refer students to appropriate College and community supports.
• Review at-risk and progression information and coordinate interventions.
• Develop and deliver academic-success workshops and onboarding activities.
• Collaborate with academic and student-service partners on retention strategies.
• Maintain accurate and confidential advising records.
• Track participation and evaluate student-success initiatives.
• Analyze withdrawal and progression information to identify trends and recommend improvements.

Connaissances

Communication

Interpersonal skills

Analytical thinking

Organization

Priority management

Confidentiality

Formation

Degree or diploma in Social Sciences / Education

Outils

Microsoft Office

Learning Management Systems

Student Information Systems

CRM platforms

Reporting tools

Description du poste

Department

Community and Student Affairs

Position Type

Full-Time Support

Salary Range

$38.09-$44.04-Hourly

Scheduled Weekly Hours

36.25

Anticipated Start Date

November 16, 2026

Length Of Contract

n/a

Posting Information

Support Staff employees, as defined by the full-time Support Staff Collective Agreement, will be given first consideration.

Posting Closing Date

October 22, 2026

Please note: jobs are posted until 11:59 pm on the job closing date.

Land Acknowledgment

Algonquin College campuses in Ottawa and Pembroke are located on the traditional unceded, and unsurrendered territory of the Anishinàbe Algonquin People. The Algonquin People have inhabited and cared for these lands since time immemorial. We take this time to express our gratitude and respect to them and to the land for all that it has provided and will continue to provide.

Job Description

Reporting to the Manager of Community & Student Affairs, the Student Success Specialist plays a vital part in a student's academic success and is an important position in the strategic enrolment management process. Working within an integrated team of Faculty, Program Coordinators, and Chairs, the Student Success Specialist plays a key role in the development and implementation of academic success strategies in a learner's journey and fulfills multiple responsibilities related to specialized progression supports and guidance. A major focus of this position is proactively reaching out to learners deemed "at risk" through various student engagement initiatives and integrate with the work of other internal stakeholders (Faculty, Program Coordinators, and Chairs) by delivering enhancement programming to learners in accordance with a student retention calendar. This position places particular emphasis on programming and interventions on level one students. Working closely with Faculty, the Student Success Specialist brings in supports and resources at key times along the student academic journey. The incumbent supports strategic enrollment management by successfully implementing core student retention strategies, identifying process improvements and recommending new initiatives. As part of their duties, the incumbent will meet with at-risk students considering withdrawing from their program to support an informed decision process that may include referrals and check-ins with various program supports and services. The incumbent will make recommendations based on analysis of student withdrawal data. The incumbent provides students with impartial guidance to support their academic success, offers resources and referrals to College services and respond to questions or concerns learners may have. The incumbent must work closely and partner effective with Student Support Services and programs.

Key Responsibilities

• Conduct proactive outreach to students at key points in their academic journey.
• Develop individualized academic-success and progression plans.
• Guide registration, course loads, withdrawals, transfers, pathways, returning to studies, and graduation requirements.
• Refer students to appropriate College and community supports.
• Review at-risk and progression information and coordinate interventions.
• Develop and deliver academic-success workshops and onboarding activities.
• Collaborate with academic and student-service partners on retention strategies.
• Maintain accurate and confidential advising records.
• Track participation and evaluate student-success initiatives.
• Analyze withdrawal and progression information to identify trends and recommend improvements.

Required Qualifications

• Minimum three (3) year diploma or degree in Social Sciences, Adult Learning, Education, or a related field. Equivalent combination of relevant education and work experience may be accepted in place of formal education;
• Minimum three (3) years of experience working with adult learners and supporting academic success;
• Experience implementing student-success, academic-advising, learner-support, or retention initiatives;
• Experience analyzing and interpreting information from multiple sources;
• Excellent communication and interpersonal skills;
• Strong analytical, organizational, judgment, and problem-solving skills;
• Ability to manage multiple priorities and deadlines independently;
• Ability to work collaboratively and handle confidential information appropriately;
• Proficiency with Microsoft Office and the ability to learn College information systems.

Assets

• Experience in a postsecondary environment;
• Experience with academic progression advising;
• Experience developing and facilitating workshops;
• Experience using Excel, student-information systems, learning-management systems, CRM platforms, or reporting tools.
• This position is paid at Payband H
• Vacancy is for P01994

This position requires regular on-site work at Algonquin College's Pembroke Campus and is not eligible for remote or hybrid work.

This position is subject to the terms of the Full-Time Support Staff Collective Agreement: SSCollectiveAgreementCurrent_E-1.pdf (algonquincollege.com)

Why Join Algonquin College?

• Compensation: Many roles offer a competitive base salary and comprehensive benefits, including health, dental, and retirement plans designed to support your well-being. Eligibility for benefits vary by position. Benefits | Careers
• Learning and Development Opportunities: Access to training, tuition assistance programs (Algonquin College Courses and Degree Completion), certifications, workshops, and professional courses that allow you to grow and advance in your career. About Us | Employee Learning and Development. Availability depends on role and employment status.
• Company Culture: Our values of caring, learning, integrity, and respect define how we interact with one another. We foster a supportive and collaborative environment. Algonquin College has been recognized by Forbes as one of Canada’s Best Employers for 2025 and one of Canada’s Best Employers for Diversity for 2024
• Inclusion, Diversity, Equity, and Accessibility (IDEA): We are proud to be the first Ontario college to implement an Equity, Diversity, and Inclusion policy, fostering an inclusive workplace where all employees feel respected and valued. Affinity Group Conversation Communities | Inclusion & Diversity & Truth and Reconciliation
• Flexible Work Arrangement Policy. Select positions are eligible for hybrid work in accordance with the College’s Flexible Work Arrangement Policy https://www.algonquincollege.com/policies/hr26/ (subject to change).

How We Use AI In Hiring

Algonquin College uses artificial intelligence technology to assist in screening and assessing applicants and their applications, while ensuring that all processes respect and uphold the provisions of applicable collective agreements above all else.

Accessibility

Algonquin College values diversity and is an equal opportunity employer.

We are committed to fostering an inclusive, equitable, and culturally respectful workplace.

We offer an inclusive work environment and encourage applications from candidates of all backgrounds, including Indigenous peoples, persons with disabilities, members of racialized groups, and individuals from diverse communities.

If you require accommodation during the recruitment process, please contact the Human Resources department at [e-mail].

While we thank all those who apply, only those to be interviewed will be contacted.