Full Time Store Manager - Canada - Cataraqui

Build-A-Bear Workshop, Inc.; Kingston; On-site; CAD 50,000 - 70,000; Full time

Job summary

Build-A-Bear Workshop is seeking a Chief Workshop Manager to oversee the store experience and team operations in Kingston, Canada. The ideal candidate will embody our core values, execute operational standards, and inspire their team to deliver exceptional customer service and performance.

Qualifications

• At least 2 years of store management experience.
• Basic understanding of customer-centric retail operations.
• Proven ability to develop high-performing teams.

Responsibilities

• Lead and manage store operations to achieve financial goals.
• Recruit, train, and develop store teams.
• Ensure compliance with company policies and standards.

Skills

Customer service

Team leadership

Store management

Operational efficiency

Education

High school diploma or GED

Associate’s degree or higher in business or management

Tools

POS systems

Payroll systems

Applicant tracking systems

Microsoft Outlook

Job description

Job Description

At Build-A-Bear, the Chief Workshop Manager is responsible for the flawless execution of the store experience for both guests and associates. A leader who fully embraces our core values and standards while inspiring others is essential.

Responsibilities :

• Serve as a role model leader, embodying the values and standards of the organization
• Recruit, hire, and train a high-performing store team
• Accountable for the overall success of the store, including achieving financial goals, maintaining operational efficiency, and delivering outstanding guest experiences
• Responsible for the development and growth of their store team
• Ensure the store maintains a visually appealing and engaging environment
• Oversee all aspects of store operations, including inventory management, scheduling, and compliance with company policies and procedures
• Develop and execute strategies to increase sales, control expenses, and achieve financial targets
• Conduct performance reviews and improvement plans, resolving performance issues promptly according to Build-A-Bear guidelines
• Provide leadership support to ensure team members understand and adhere to service standards

Required Qualifications :

• At least 2 years of store management experience in a customer-centric business, preferably in specialty retail
• High school diploma or GED
• Basic understanding of POS, payroll, and applicant tracking systems

Preferred Qualifications :

• 2-4 years of store management experience with a proven track record in customer-centric retail
• Associate’s degree or higher in business, management, or related field
• Proficiency with Store Force, UKG, POS systems, and Microsoft Outlook

Behavioral Traits for Success :

• Motivated to develop high-performing teams
• Creates a fun and engaging environment for employees and guests
• Enjoys interacting with new people
• Inspires results through connection with diverse employees
• Exercises good judgment in ambiguous situations
• Shows initiative and self-direction
• Unites teams to achieve results
• Remains calm under pressure in dynamic environments
• Leads with confidence and enthusiasm
• Maintains positivity during challenges

Working Environment :

• Requires sitting, standing, and moving around for at least eight hours daily
• Work environments include malls, strip centers, and retail locations
• Ability to work retail hours, including evenings, weekends, and holidays
• Lifting over 25 pounds

Your Performance Will Be Measured On :

• Achieving departmental and corporate objectives
• Executing operational standards consistently
• Fostering team collaboration and communication
• Making sound decisions and judgments
• Meeting financial goals
• Inspiring teams to deliver excellent customer service and operational excellence
• Addressing various issues effectively
• Receiving stakeholder feedback

This description is not exhaustive. Additional functions and responsibilities may be assigned. This document does not constitute an employment contract and Build-A-Bear reserves the right to modify this description as needed.