Full Time Store Manager

PET VALU; Winnipeg; On-site; CAD 45,000 - 55,000; Full time

Job summary

A leading pet retail company in Winnipeg is seeking a Store Manager to develop a skilled team and deliver excellent customer service. You will ensure operational standards and manage a dynamic team of pet care experts. Ideal candidates have 2+ years in retail management and are passionate about pet care. This full-time role offers competitive wages, employee benefits, and a pet-friendly environment.

Benefits

Management training

Employee discounts

Competitive wages

Paid benefits

Career-building environment

Qualifications

• At least 2+ years of retail or restaurant management experience, including staff management.
• Outgoing personality with strong customer service skills.
• Reliable transportation to and from the store.

Responsibilities

• Ensure customer service standards are met.
• Manage a team of employees, including recruiting, scheduling, training, and coaching.
• Coordinate administrative activities such as order placements and inventory management.

Skills

Retail management experience

Customer service skills

Team management

POS systems knowledge

Conflict resolution

Job description

Description

The Pet Valu family of stores includes Pet Valu, Paulmac's Pet Food, Bosley's, Tisol, and Total Pet, making us one of the largest retail operations in North America dedicated to providing families with food and supplies for dogs, cats, companion birds, wild birds, fish, reptiles, and small animals.

All our stores are committed to helping local pets in need. We partner with local shelters, rescues, and charities for adoption events, in-store adoptions (select stores only), pet food bank programs, as well as national donation drives and fundraising campaigns.

At Pet Valu, we're Pet Experts and pet lovers too.

Job Overview :

As a Store Manager, you will coach and develop your store team to deliver exceptional service to all customers and help Pet Parents find the right nutrition and solutions for their pets. You will be part of a passionate team of Pet Experts and enjoy the rewards of helping Pet Parents daily. If you're enthusiastic about learning and growing with one of North America's top pet retailers, this position is ideal for you!

What you get :

• Management training
• Product knowledge
• Employee discounts
• Competitive wages
• Paid benefits
• A pet-oriented, career-building environment

What you do :

• Ensure customer service standards are met; maintain courteous relationships within the community (e.g., Humane Society)
• Manage a team of employees, including recruiting, scheduling, training, assigning tasks, supervision, and coaching
• Ensure staff adhere to operational standards and procedures set by corporate
• Coordinate administrative activities such as order placements, inventory management, store and safety audits, minor repairs, and corporate paperwork
• Work towards achieving targeted business results through team efforts
• Perform other duties as required

What you bring :

• At least 2+ years of retail or restaurant management experience, including staff management
• Minimum 40 hours per week, with overtime paid (time & a half)
• On-call during store hours
• Enthusiasm for learning and growth in the pet care industry
• Outgoing, friendly personality with strong customer service skills
• Availability during key retail periods, including holidays, Saturdays, and some evenings
• Reliable transportation to and from the store
• Ability to observe, coach, and provide feedback to employees on sales and customer service techniques
• Capacity to understand and escalate inter-team conflicts when necessary
• Working knowledge of POS systems
• Ability to lift 50 lbs repeatedly
• Industry experience is an asset