Full-Time Sales Lead (Yorkdale Shopping Centre)

SWATCH GROUP; Toronto; On-site; Full time

Job summary

An established industry player is seeking a dynamic Sales Lead to drive sales initiatives and enhance customer experiences. In this role, you'll coach and inspire a team of sales associates while ensuring adherence to operational standards. Your responsibilities will include leading customer service efforts, managing daily operations, and maintaining visual merchandising excellence. If you have a passion for sales and thrive in a fast-paced environment, this is the perfect opportunity to showcase your skills and make a significant impact in a vibrant retail setting.

Qualifications

• At least 2 years of retail sales experience, preferably in fashion or accessories.
• Intermediate computer skills with working knowledge of MS Office.

Responsibilities

• Lead by example to deliver outstanding customer service and coach the team.
• Support store management in daily operational tasks and maintain inventory accuracy.
• Execute visual merchandising standards and uphold workplace safety.

Skills

Customer Service

Sales Generation

Communication Skills

Relationship Building

Results-Oriented

Problem-Solving

Education

2+ years retail sales experience

Tools

MS Office

Job description

The company

Swatch embraces the values that coexist in the worlds of art, design, fashion, and technology; and lends to them its own spark of creativity. Thus, Swatch is considered a canvas upon which a myriad of expressions have been applied. Cutting edge style, trend-setting looks, and technology-friendly accents have all added to the amazement of owning a Swatch.

Job description

As a Swatch Sales Lead, you will report to the Store Manager and will assist in all day-to-day operations. Although your focus will be on sales initiatives, you also will coach sales associates to achieve their performance goals while embodying Swatch Core Competencies: Customer Focus, Drive for Results, Build Effective Teams and Relationships, Creativity and Problem-Solving, and Humility and Integrity.

Starting base pay of $19.45 per hour plus monthly performance bonus.

Responsibilities include:

1. Customer Service & Sales Generation: Lead by example to deliver outstanding customer service, coaching the team to meet and exceed sales targets. Ensure comprehensive product knowledge across the team to enhance customer experience and decision-making.
2. Operations: Support store management in daily operational tasks with a focus on accuracy and efficiency in all transactions. Maintain adherence to inventory control processes, minimizing loss and ensuring accuracy in stock handling and reporting.
3. Visual Merchandising: Execute and maintain visual merchandising standards in alignment with company directives. Ensure the store presentation is consistently maintained to a high standard, reflecting the brand's image.
4. Compliance: Uphold workplace safety standards and act as a model for company policies and procedures. Ensure compliance with all operational guidelines and safety regulations.

Working Conditions:

Work is performed with moderate physical effort and significant walking and standing is required for the majority of each shift. While this position has a low risk of injury, the position requires lifting, pushing, pulling, and holding (up to 35 lbs and above with appropriate support) of boxes and store fixtures, as well as significant focus when completing paperwork, cash management, or using the POS.

Profile

1. Availability to work opening and closing shifts; flexible hours including weekends and holidays.
2. Strong communication skills (verbal & written), including strong relationship-building skills.
3. Must be a self-starter who works well independently and in team environments.
4. Ability to communicate in a clear, concise, and understandable manner.
5. Results-oriented with a high level of energy and enthusiasm.
6. Passion for sales and working in a fast-paced environment.

Professional requirements

1. At least 2 years retail sales experience, preferably in fashion and/or accessories.
2. Intermediate computer skills with working knowledge of MS Office.