Full-Time Sales Lead - White House Black Market

Chico's; Wallace Station; On-site; CAD 30,000 - 50,000; Full time

Job summary

An established industry player is seeking an Associate Lead to enhance store operations and customer satisfaction. This role involves supporting management in various operational activities, ensuring excellent customer service, and supervising staff to drive sales and productivity. The ideal candidate will have a strong retail background, excellent communication skills, and a passion for customer engagement. Join this dynamic team and contribute to a thriving retail environment where your efforts will directly impact customer loyalty and store success.

Qualifications

• 2+ years of retail or sales management experience preferred.
• Strong customer service and communication skills are essential.

Responsibilities

• Support management in store operations for great customer experience.
• Supervise sales, inventory, and customer service associates.

Skills

Customer Service

Sales Management

Communication Skills

Problem Solving

Education

High School Diploma

Job description

POSITION OBJECTIVE:
The Associate Lead is primarily responsible for supporting management in the general operations of the store to ensure a great customer experience and maximum profitability. Performs various sales and register transactions.

FUNCTIONAL RESPONSIBILITIES:

1. Promotes customer service by ensuring associates greet and assist customers; responds to inquiries and complaints professionally and promptly.
2. Performs operational activities including cash handling, reporting, price changes, merchandise handling, and opening/closing duties; reviews and submits payroll documentation accurately.
3. Monitors sales activities and productivity; acknowledges, communicates, and motivates associates; trains to achieve full potential.
4. Maintains customer awareness to enhance service and security; stays updated on policies regarding payments, exchanges, and security practices.
5. Knows current sales and promotions; displays merchandise accordingly.
6. Supports inventory receipt and dispatch following company policies.
7. Supervises sales, inventory, cash reconciliation, and customer service associates; prepares weekly schedules for proper coverage.
8. Models sales techniques, shares product knowledge, and assists customers in merchandise selection.
9. Builds customer loyalty through clienteling and wardrobe styling.
10. Maintains standards in merchandise presentation, loss prevention, and other duties.
11. Participates in visual merchandising and store setup.
12. Assists in staff development by interpreting KPI reports, coaching, and providing feedback for performance reviews.
13. Performs other duties as assigned, noting duties may vary across brands.

COMPETENCIES:

• Living Chico's FAS Values: Customer Focus, Trust, Engagement, Results, High Performance.
• Managing Complexity: Solving problems with complex information.
• Planning and Aligning: Prioritizing work to meet goals.
• Organizational Savvy: Navigating organizational dynamics.
• Courage: Addressing difficult issues directly.

QUALIFICATIONS:

• High School diploma or equivalent.
• Must be 18 or older.
• Preferred: 2+ years retail or sales management experience.
• Excellent communication skills.
• Willing to travel within the district.
• Strong customer service skills.
• Knowledge of store operations.
• Physical requirements: standing, maneuvering, lifting up to 50 pounds, climbing, reaching, pushing/pulling.
• Regular attendance required.
• Flexible schedule including nights, weekends, holidays.

Chico's FAS is an equal opportunity employer, committed to diversity and inclusion in the workplace.