Full-Time Sales Lead (Fairview Mall)

SWATCH GROUP; Toronto; On-site; CAD 35,000 - 45,000; Full time

Job summary

Join a leading company in the fashion and accessories industry as a Sales Lead. You will be instrumental in driving sales initiatives, coaching a team, and ensuring exceptional customer service. This full-time role requires strong communication skills and a passion for sales in a dynamic environment.

Qualifications

• At least 2 years retail sales experience, preferably in fashion and/or accessories.
• Strong communication skills, both verbal and written.

Responsibilities

• Lead by example to deliver outstanding customer service and meet sales targets.
• Support store management in daily operational tasks.
• Execute and maintain visual merchandising standards.

Skills

Customer Focus

Drive for Results

Creativity

Problem-Solving

Communication

Tools

MS Office

POS systems

Job description

The company

Swatch embraces the values that coexist in the worlds of art, design, fashion and technology; and lends to them its own spark of creativity. Thus, Swatch is considered a canvas upon which a myriad of expressions have been applied. Cutting edge style, trend setting looks and technology friendly accents have all added to the amazement of owning a Swatch.

Job description

As a Swatch Sales Lead, you will report to the Store Manager and will assist in all day-to-day operations. Your focus will be on sales initiatives, coaching sales associates to achieve their performance goals while embodying Swatch Core Competencies: Customer Focus, Drive for Results, Creativity, Problem-Solving, Humility, Integrity, Building Effective Teams and Relationships.

Starting base pay of $19.45 per hour plus monthly performance bonus.

Responsibilities include:

• Customer Service & Sales Generation: Lead by example to deliver outstanding customer service, coaching the team to meet and exceed sales targets. Ensure comprehensive product knowledge across the team to enhance customer experience and decision-making.
• Operations: Support store management in daily operational tasks with a focus on accuracy and efficiency in all transactions. Maintain adherence to inventory control processes, minimizing loss and ensuring accuracy in stock handling and reporting.
• Visual Merchandising: Execute and maintain visual merchandising standards in alignment with company directives. Ensure the store presentation is consistently maintained to a high standard, reflecting the brand's image.
• Compliance: Uphold workplace safety standards and act as a model for company policies and procedures. Ensure compliance with all operational guidelines and safety regulations.

Working Conditions:

Work involves moderate physical effort with significant walking and standing for most of each shift. The role includes lifting, pushing, pulling, and holding (up to 35 lbs and above with support) boxes and store fixtures, along with focus-intensive tasks such as paperwork, cash management, and using the POS system.

Employment Status:

Full-Time: 35 hours per week on average. Must maintain open availability to meet business needs, with potential for additional hours, including holidays and blackout dates.

Profile:

• Availability to work opening and closing shifts; flexible hours including weekends and holidays.
• Available for full-time work, minimum 35 hours per week.
• Strong communication skills (verbal & written), including relationship building.
• Self-starter who works well independently and in teams.
• Clear and concise communication skills.
• Results-oriented with high energy and enthusiasm.
• Passion for sales and fast-paced environments.

Professional requirements:

• At least 2 years retail sales experience, preferably in fashion and/or accessories.
• Intermediate computer skills with MS Office knowledge.
• Experience with POS systems.