Full Time Reservations Sales Specialist

Four Seasons Hotel and Resorts Gruppe; Toronto; Remote; CAD 35,000 - 50,000; Full time

Job summary

A leading luxury hotel company is seeking a Reservations Sales Specialist for their Corporate Worldwide Reservations & Revenue Team. This role requires a consultative sales approach to ensure guests receive exceptional service. Ideal candidates will have sales experience, excellent communication skills, and the ability to work in a fast-paced environment. Join a company that values exceptional guest experiences and offers a fully remote working arrangement.

Qualifications

• Minimum 1-2 years of sales and customer service experience in an inbound call center environment.
• High school diploma or equivalent required; post-secondary education is an asset.

Responsibilities

• Identify guests’ needs and make relevant recommendations.
• Book reservations ensuring high accuracy.
• Respond to customer service inquiries professionally.

Skills

Consultative sales skills

Communication skills

Interpersonal skills

Time management

Attention to detail

Education

High school diploma or equivalent

Post-secondary diploma/degree

Job description

About Four Seasons:

Four Seasons is powered by our people. We are a collective of individuals who crave to become better, to push ourselves to new heights and to treat each other as we wish to be treated in return. Our team members around the world create amazing experiences for our guests, residents, and partners through a commitment to luxury with genuine heart. We know that the best way to enable our people to deliver these exceptional guest experiences is through a world-class employee experience and company culture.

At Four Seasons, we believe in recognizing a familiar face, welcoming a new one and treating everyone we meet the way we would want to be treated ourselves. Whether you work with us, stay with us, live with us or discover with us, we believe our purpose is to create impressions that will stay with you for a lifetime. It comes from our belief that life is richer when we truly connect to the people and the world around us.

About the location:

Four Seasons Hotels and Resorts is a global, luxury hotel management company. We manage over 120 hotels and resorts and 50 private residences in 47 countries around the world and growing. Central to Four Seasons employee experience and social impact programming is the company’s commitment to supporting cancer research, and the advancement of diversity, inclusion, equality and belonging at Four Seasons corporate offices and properties worldwide. At Four Seasons, we are powered by people and our culture enables everything we do.

We have an exciting opportunity for a Full-Time Reservations Sales Specialist to join our Corporate Worldwide Reservations & Revenue Team.

The Reservations Sales Specialist is seen as a trusted advisor who exemplifies the highly personalized service for which Four Seasons has been known for 60 years. Specialists are only a phone call away and work to understand guests’ needs and interests to confidently recommend and book the perfect Four Seasons experience, whether they are travelling for business or pleasure in any of our luxury properties around the world.

This role is a fully remote, full-time position working 35 hours per week, based in Ontario. Contact Centre hours of operation are Monday, Thursday, and Friday from 3:30 PM to 11:00 PM, and Saturday and Sunday from 2:30 PM to 10:00 PM, subject to change based on business requirements. This role reports to the Supervisor, Contact Centre and involves interactions primarily with internal stakeholders at various levels.

Key Activities:

1. Use a consultative sales approach to identify guests’ needs and make relevant recommendations.
2. Actively seek opportunities to up-sell and cross-sell additional services that add value to the guest experience.
3. Book reservations ensuring a high degree of accuracy.
4. Clearly explain rates, availability, and cancellation policies pertaining to the reservation.
5. Respond to customer service inquiries in a professional manner.
6. Liaise with hotels on behalf of guests and travel professionals.
7. Meet or exceed established sales and quality goals.

Key Skills, Knowledge, and Competencies:

• Proven consultative sales skills.
• Superior written and verbal communication skills, with the ability to communicate effectively via telephone and email using active listening.
• Excellent interpersonal skills.
• Demonstrates a pleasant, courteous, efficient, and professional telephone manner.
• Tech-savvy with exceptional computer and web skills.
• Ability to learn quickly and adapt to a fast-paced, often changing environment.
• Self-motivated with sound judgment when interacting with clients and colleagues.
• Excellent time management skills, attention to detail, and ability to multitask.
• Enthusiastic, positive, friendly attitude.
• Reliable and flexible.

Experience, Education, and Professional Qualifications / What You Bring:

• High school diploma or equivalent.
• Post-secondary diploma/degree is an asset.
• Minimum 1-2 years of sales and customer service experience in an inbound call center environment.

Four Seasons is committed to providing employment accommodation in accordance with the Ontario Human Rights Code and the Accessibility for Ontarians with Disabilities Act. If contacted for an employment opportunity, please advise Human Resources if you require accommodation.