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A leading business process outsourcing company in Canada seeks a Customer Service Representative to provide technical support while managing customer inquiries. Ideal candidates are organized, possess excellent communication skills, and have a high school diploma. This role offers career advancement opportunities and comprehensive health benefits after 90 days. Join us for a supportive work environment with a focus on team collaboration.
Employer Industry: Business Process Outsourcing
Why consider this job opportunity:
- Opportunity for career advancement with paths to Supervisor, Trainer, Talent Acquisition, and Operations Management roles
- Paid Time Off and paid holidays to maintain work-life balance
- Participate in contests with cash bonuses and prizes, including electronics and vacations
- Comprehensive health benefits available after 90 days of employment
- Engaging work environment with a focus on team collaboration and support
- Paid training to develop skills while earning a paycheck
What to Expect (Job Responsibilities):
- Handle inbound customer service and technical support calls, resolving customer issues
- Utilize technology for account management and troubleshooting tasks
- Identify sales opportunities and effectively position products and services to customers
- Escalate customer dissatisfaction to the managerial team as needed
- Ensure first call resolution through effective problem-solving and call handling
What is Required (Qualifications):
- Must be 18 years of age or older
- High school diploma or equivalent
- Excellent organizational, written, and oral communication skills
- Basic knowledge of Microsoft Office Suite (Excel, PowerPoint, Word, Outlook)
- Strong ability to evaluate, troubleshoot, and follow up on customer issues
How to Stand Out (Preferred Qualifications):
- Experience in a customer service role or technical support environment
- Strong typing skills (20+ words a minute)
- Familiarity with Windows operating systems and general office equipment
- Ability to thrive in a fast-paced environment with changing priorities
#BusinessProcessOutsourcing #CustomerService #CareerGrowth #RemoteWork #CompetitiveBenefits
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