Full-Time Remote Customer Service Representative (Prince Edward Island)

MCI; Canada; Remote; CAD 30,000 - 60,000; Full time

Job summary

A leading BPO company in Canada is seeking a customer service representative to resolve customer issues, utilize account management technology, and enhance the customer experience. Ideal candidates will possess excellent communication skills and knowledge of Microsoft Office. The role offers competitive pay, comprehensive benefits, and opportunities for career growth in a flexible remote work environment.

Benefits

Competitive pay and bonus opportunities

Comprehensive benefits including medical, dental, and vision coverage

Paid Time Off and paid holidays

Opportunities for career growth

Engaging work environment

Flexible work-from-home arrangement

Qualifications

• Must be 18 years of age or older.
• Excellent organizational, written, and oral communication skills required.
• Basic knowledge of Microsoft Office Suite needed.

Responsibilities

• Listen to customers and resolve issues effectively.
• Utilize technology for account management tasks.
• Identify sales opportunities and apply sales skills.

Skills

Excellent organizational skills

Written communication

Oral communication

Basic knowledge of Microsoft Office

Education

High school diploma or equivalent

Tools

Microsoft Office Suite

Job description

Employer Industry: Business Process Outsourcing (BPO)

Why consider this job opportunity:
- Competitive pay with hourly wages and bonus opportunities
- Comprehensive benefits including medical, dental, and vision coverage
- Paid Time Off and paid holidays to maintain work-life balance
- Opportunities for career growth with a focus on internal promotions
- Engaging work environment with daily contests and prizes
- Flexible work-from-home arrangement

What to Expect (Job Responsibilities):
- Listen to customers, understand their needs, and resolve issues effectively
- Utilize technology and systems for account management tasks
- Identify sales opportunities and apply sales skills to enhance customer experience
- Clearly explain products and processes to customers
- Escalate customer dissatisfaction to the managerial team when necessary

What is Required (Qualifications):
- Must be 18 years of age or older
- High school diploma or equivalent
- Excellent organizational, written, and oral communication skills
- Basic knowledge of Microsoft Office Suite (Excel, Word, Outlook)
- Ability to evaluate, troubleshoot, and follow up on customer issues

How to Stand Out (Preferred Qualifications):
- Experience in customer service or related fields
- Proficiency in typing (20+ words per minute)
- Familiarity with Windows operating systems
- Strong problem-solving and conflict resolution aptitude
- Ability to thrive in a fast-paced and dynamic environment

#BusinessProcessOutsourcing #CustomerService #RemoteWork #CareerGrowth #ComprehensiveBenefits

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