Full Time - Product Care Specialist - Pen Center Mobile Klinik

TELUS; St. Catharines; On-site; Full time

Job summary

Join a dynamic team dedicated to enhancing customer experiences through technology solutions! This role offers the opportunity to work in a fast-paced environment, providing excellent service to customers while enjoying uncapped commission potential. You'll be part of a supportive community that values diversity and offers flexible benefits, including mental health support and paid training. Whether you're helping customers in-store or through messaging, your contributions will be recognized and rewarded. If you're passionate about technology and customer service, this is the perfect opportunity for you!

Benefits

Uncapped Commission

Discounts on Technology

Flexible Medical Benefits

Paid Training

Maternity and Parental Leave Top-ups

Fertility Treatment Coverage

Mental Health Support

Team Member-led Resource Groups

Qualifications

• Strong customer service skills with a focus on technology solutions.
• Ability to work in a fast-paced environment with flexibility.

Responsibilities

• Engage with customers in-store and through various communication channels.
• Provide repair and replacement estimates for customers.

Skills

Customer Service

Technology Solutions

Communication Skills

Problem Solving

Education

High School Diploma

Job description

Description

What does it mean to join Mobile Klinik powered by TELUS?

• Our goal is to provide Canadians with an excellent experience.
• We are passionate about people - our customers, our communities, and our team.
• We work tirelessly in our stores to provide best in class service to our customers, and in our communities to enrich the lives of Canadians with all acts of kindness - big and small.

What’s in it for you?

• Uncapped commission so your earning potential is limitless (monthly payout).
• Discounts on the coolest & newest wireless technology here at TELUS.
• Team Member-led Resource Groups (TRG) support team members who identify as women, Indigenous, individuals of varying abilities, newcomers, Black and LGBTQ2+ or are an ally.
• Flexible & customizable medical, vision and dental benefits that include massage therapy and $5000 for mental health support.
• Maternity and parental leave top‑ups, fertility treatment coverage, and gender affirmation coverage.
• We provide paid training to ensure your success.
• And so much more.

Responsibilities

• Be part of a high performing team where your contributions are measured and recognized.
• Create solutions for our customers by using the power of technology to improve their lives.
• Work in a fast paced environment, where every day is different.
• Engage with prospective and current customers in store, by phone and messaging.
• Provide repair and replacement estimates for the customer.

Working hours and locations

• Opportunity to work with all of our brands.
• Work a flexible schedule, which includes evenings and weekends.
• Hours vary by location and time of year.
• Shift coverage at nearby locations.

What You Can Expect After You Apply

• Our recruitment process consists of a multi-layered approach during which we are happy to provide accommodations as needed.

Base Hourly Pay: $17 - $21

Bonus Pay: Individual commissions.

Please note that the compensation shown in the job posting is effective April 2025 and may be subject to change. Actual total compensation will be determined based on factors such as knowledge, skills, performance and experience.