Full time - Product Care Specialist - Mobile Klinik | Mcallister

TELUS; Saint John; Hybrid; CAD 60,000 - 80,000; Full time

Job summary

A leading telecommunications company is seeking dynamic individuals for a customer-focused role in Saint John, New Brunswick. The ideal candidate will provide excellent service, work with customers to solve their issues using technology, and enjoy a flexible schedule. Key perks include uncapped commissions and comprehensive health benefits. The role requires a passion for people and technology and offers an hourly pay range of $17 - $21 with bonus potential.

Benefits

Uncapped commission

Flexible medical benefits

Paid training

Qualifications

• Passion for providing excellent customer experiences.
• Ability to work in a fast-paced environment.
• Experience with technology and repairs.

Responsibilities

• Engage with prospective and current customers in store, by phone and messaging.
• Provide repair and replacement estimates for the customer.
• Create solutions for our customers using technology.

Skills

Customer service skills

Tech-savvy

Problem-solving

Job description

Description

What does it mean to join Mobile Klinik powered by TELUS?

• Our goal is to provide Canadians with an excellent experience
• We are passionate about people - our customers, our communities, and our team
• We work tirelessly in our stores to provide best in class service to our customers, and in our communities to enrich the lives of Canadians with all acts of kindness - big and small

What’s in it for you?

• Uncapped commission so your earning potential is limitless (monthly payout)
• Discounts on the coolest & newest wireless technology here at TELUS
• Team Member-led Resource Groups (TRG) support team members who identify as women, Indigenous, individuals of varying abilities, newcomers, Black and LGBTQ2+ or are an ally
• Flexible & customizable medical, vision and dental benefits that include massage therapy and $5000 for mental health support
• Maternity and parental leave top‑ups, fertility treatment coverage, and gender affirmation coverage
• We provide paid training to ensure your success
• And so much more

Responsibilities

• Be part of a high performing team where your contributions are measured and recognized
• Create solutions for our customers by using the power of technology to improve their lives
• Work in a fast paced environment, where every day is different
• Engage with prospective and current customers in store, by phone and messaging
• Provide repair and replacement estimates for the customer

Working hours and locations

• Opportunity to work with all of our brands
• Work a flexible schedule, which includes evenings and weekends
• Hours vary by location and time of year
• Shift coverage at nearby locations

What You Can Expect After You Apply

• Our recruitment process consists of a multi-layered approach during which we are happy to provide accommodations as needed

Base Hourly Pay: $17 - $21

Bonus Pay: Individual commissions

Please note that the compensation shown in the job posting is effective April 2025 and may be subject to change. Actual total compensation will be determined based on factors such as knowledge, skills, performance and experience.