Full-time order picker *lift equipment experience required*

The Home Depot Canada; Moncton; On-site; CAD 30,000 - 40,000; Full time

Job summary

Join a leading company as an Order Picker where you'll be responsible for fulfilling customer orders accurately and efficiently. This role involves gathering products, packing orders, and ensuring customer satisfaction through effective communication. Ideal candidates will have a High School Diploma and experience in retail or distribution. Flexible scheduling is available, and you'll work in a dynamic warehouse environment.

Qualifications

• 1-2 years retail or distribution experience preferred.
• Knowledge of operating reach trucks and order picker machines is an asset.

Responsibilities

• Gathering merchandise to fill orders in a timely manner.
• Packing and labeling orders carefully to prevent damage.
• Loading delivery vehicles and complying with safety regulations.

Skills

Effective communication

Customer focus

Attention to detail

Organizational skills

Interpersonal skills

Education

High School Diploma

Job description

With a career at The Home Depot, you can be yourself and also be part of something bigger.

Position Overview:

Order Picker associates are responsible for obtaining pick lists (the detailed list of products necessary to fill each order) and prioritizing them in the order in which each needs to be filled. This involves gathering merchandise throughout the store to fill orders in a timely manner, carefully packing orders to ensure that products do not get damaged, and accurately labelling and placing orders into specified holding areas until they are moved out of the store and loaded onto the truck. As part of the Service Desk team, Order Picker associates need to be comfortable handling basic customer order-related transactions, such as POS sales and returns, answering or making customer phone calls, and reading a COM order or notes in the system.

Key Responsibilities:

1. Ensures Customer Satisfaction: Following Home Depot’s GET model of customer service including Greeting, Engaging, and Thanking the customer.
2. Order Fulfillment: Gathering the product mix to fill all orders in a timely manner, utilizing the Order Fulfillment Application.
3. Loading and Customer Service: Loading delivery vehicles, taking out curbside orders, and complying with safety regulations.
4. Order Packing: Creating space for delivery orders, packing, and labeling orders carefully to prevent damage during transit.

Safety and Compliance:

1. Follows all Safety and Loss Prevention policies and procedures.
2. Moves freight safely using appropriate equipment from designated staging areas.

Competencies:

• Effective communication
• Customer focus
• Action-oriented
• Results-driven

Skills:

• Attention to detail
• Organizational skills
• Interpersonal skills

Reporting Structure:

Reports to Service Desk Department Supervisor.

Travel Requirements:

None

Physical Requirements:

Walking, standing, bending, reaching, lifting, pushing, pulling, climbing ladders (up to 16 feet), and moving heavy items.

Working Conditions:

• Flexible schedule including overnight, evening, and weekend shifts.
• Warehouse environment that may be dusty, noisy, and exposed to fumes.
• Doors frequently open, causing temperature fluctuations.

Minimum Education:

High School Diploma or equivalent.

Experience and Certifications:

1-2 years retail or distribution experience preferred; knowledge of operating reach trucks and order picker machines is an asset.