Full-time Night Auditor

Sage Hospitality Group; Hastings Highlands; On-site; CAD 30,000 - 60,000; Full time

Job summary

An established industry player in hospitality is seeking a detail-oriented individual to join their team as a Front Desk Auditor. This role involves auditing and balancing various hotel operations, ensuring accurate reporting, and providing exceptional service to guests. If you thrive in a dynamic environment and are passionate about hospitality, this opportunity offers a chance to grow within a supportive team that values innovation and personal fulfillment. Join a company that prioritizes enriching lives through memorable experiences and be a part of a culture that celebrates individuality and community engagement.

Benefits

Health savings accounts

Flexible spending accounts

401(k) program with matching

Employee Assistance Program

Tuition Reimbursement

Hotel and restaurant discounts

Employee Referral Bonus Program

Qualifications

• High school diploma or equivalent experience required.
• Accounting background preferred but not mandatory.

Responsibilities

• Audit and balance food and beverage outlets and front desk operations.
• Respond to guest inquiries and maintain good customer relations.
• Perform duties of a Front Desk Clerk including check-ins and check-outs.

Skills

Guest relations etiquette

Accounting knowledge

Computer operation

Communication skills

Fact compilation

Education

High school education

Tools

Personal computer

Cash register

Calculator

Job description

Why us?

This position will be posted until 05/15/2025 or until filled.

Discover the best of Denver at Hotel Clio, Cherry Creek’s Muse. Providing a connected, inspiring, and lush environment that allows guests to experience enriched hospitality through refined luxury. Join our award-winning team and discover your place in the heart of it all. At Sage Hospitality Group, we look for innovative leaders, with an eye for disruption. We are looking for power players, the people who want to rise to the top. Sage allows for opportunities for growth and personal fulfillment, paying attention to the parts that keep us human and happy. We want to attract and retain associates that are engaged in our culture, passionate about hospitality, and excited to enrich lives, one experience at a time. Sage Hospitality Group was founded on a spirit of bold individuality. By going our own way, we have created some of the world’s best hotels, restaurants, and experiences. None of it would have happened without people like you. People who follow their own path, are hungry to learn, and love their community. People who do not sit around and wait; they just do. You belong here!

Job Overview

Audit, balance, and report on the various areas of the hotel (e.g. food and beverage outlets, rooms/front desk, gift shop, etc.) to provide accurate, timely information and to ensure company and hotel policies and procedures are followed to prevent fraud. Respond in a professional and courteous manner to arriving, departing, and in-house guests by providing accurate and timely information and services. Respond to telephone and in-person inquiries regarding reservations, hotel information, and guest concerns.

Responsibilities

• Audit, balance, and report on all food and beverage outlets (e.g. restaurants, lounges, banquets, room service) cash and credit operations to include but not limited to checks, over/short figures/tally sheets, deposits, counts, house charges, promotional materials, postings, etc. and reset all registers to ensure accurate, timely information.
• Audit, balance, post, and report on the front desk to include but not limited to room charges, phone calls, zero balance folios, corrections, adjustments, taxes, disputed charges, over/short figures, deposits, etc., to ensure accuracy and verify proper cash handling procedures are followed.
• Audit, balance, prepare, verify, and report on room information to provide rooms management with a picture of how they are performing. Prepare and input statistics and income journal sheets for preparation of daily reports.
• Balance and close all bank ticket codes daily.
• Run night audit final after ensuring all revenues are in balance nightly.
• Greet and complete established check-in procedures for arriving guests daily, using both manual and computerized methods, to ensure guests are satisfied and in rooms as requested.
• Facilitate guest departure (check-out) daily by following established manual and computer procedures to close guest accounts and open the room for the next sell.
• Maintain good customer relations by keeping abreast of all in-house and area functions to answer questions and concerns with timely and knowledgeable responses, in person and on the telephone.
• Operate the PBX equipment by accepting incoming calls, assisting outgoing calls, scheduling and setting wake-up calls, and paging guests to provide guests with timely and efficient service.
• Perform the duties of a Front Desk Clerk including express checkouts.

Qualifications

Education/Formal Training

High school education or equivalent experience.

Experience

Accounting background preferred, but not required.

Knowledge/Skills

• Ability to operate personal computer, cash register, and calculator.
• Ability to compile facts and figures.
• Telephone and guest relations etiquette and skills.
• Moderate hearing required to communicate with guests.
• Excellent vision required for viewing of CRT screen.
• Excellent speech communication skills required to communicate with guests over the telephone.
• Excellent comprehension and literacy required for reading daily reports, numbers, etc.

Physical Demands

The physical demands described here are representative of those that must be met by an associate to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

• 90% of shift is standing. Bending/kneeling - repeated bending and kneeling required while filing.
• Mobility - must be able to reach all areas of hotel to assist clients.
• Prolonged standing.
• Occasional carrying and lifting of files and office items up to 25 lbs.

Environment

Prolonged standing at indoor, thermostatically climate-controlled work station under fluorescent lighting. Work inside 95%.

Benefits

Health savings and flexible spending accounts, Basic Life and AD&D insurance, Eligible to participate in the Company’s 401(k) program with employer matching, Employee Assistance Program, Tuition Reimbursement, Great discounts on Hotels, Restaurants, and much more, Eligible to participate in the Employee Referral Bonus Program. Up to $1,000 per referral.

Salary

USD $21.00 - USD $21.00 /Hr.