Full Time Irreg Emergency Medical Call Taker (EMCT) - Victoria/Langford (e)

Full Time Irreg Emergency Medical Call Taker (EMCT) - Victoria/Langford (e)

Posting EB25071(e)

Posted: April 16, 2025

Closes: April 30, 2025

EMCT Training Start Date: August 25, 2025

Status: FULL TIME, Irregular (Selected candidates must be legally entitled to work full-time hours and irregular shifts - ie: rotational shifts)

** If you have already applied for this posting on the BCEHS careers site, please refrain from applying here. This will cause a duplication and not increase your application's visibility. **

Upcoming Career Opportunities for Full Time Irregularly Scheduled Emergency Medical Call Taker (EMCT) Trainees in the following Dispatch Operations Centre:

• Langford Dispatch Operations Centre, 2764 Leigh Road, Victoria, BC V9B 4G1

You are a calm and decisive individual with a keen interest in health care. You’re a good “phone person” who can listen for what’s not being said, provide clear and direct communication, and can multitask with excellent typing skills. A career in emergency health services is a challenge that has you excited! Bring your call-centre or customer service experience to the Provincial Health Services Authority for an opportunity to make a difference through BC Emergency Health Services.

What you’ll do

The role of Emergency Medical Call Taker (EMCT) is the first point of contact in 911 calls that are directed to ambulance services. Working in a call-centre environment, the EMCT provides support to the public via telephone in cases of emergency medical situations. Gathering and sharing vital information, the EMCT is the liaison between the caller, dispatch team, paramedic crews, and hospitals. Every day will be different, but during any given shift, the following tasks can be expected:

• Use exceptional customer service skills while remaining calm and focused in stressful, high-pressure situations, adapting quickly in a dynamic environment
• Quickly prioritize multiple competing tasks, using a methodical approach to problem solve, make decisions, and communicate clearly
• Take a leadership role while actively building relationships with team members and callers
• Actively seek win-win solutions, at all times, maintaining professionalism in cases of healthy conflict and in supporting/managing differences of opinion

What you bring

Initial Qualifications:

• Completion of Grade 12 or equivalent
• Valid certificates in Standard First Aid and CPR Level C (must be obtained before the start of EMCT Training)
• 2+ years’ experience in customer service
• Experience in a call centre is an asset
• Fluent spoken and written English

Additional Skills & Knowledge

• Awareness of and commitment to learning and understanding the Truth & Reconciliation Commission’s 94 Calls to Action (2015), In Plain Site Report (2020), BC's Declaration on the Rights of Indigenous Peoples Act (2019), and other related reports.
• Knowledge of social, economic, political and historical realities impacting indigenous communities and familiarity with Indigenous Cultural Safety and anti-racism and accompanying reports (BC DRIPA, TRC, etc.) is a strong asset.

Shortlisted candidates will be invited to initial assessments including:

• CritiCall Online Simulation
• Listening and Data Entry Test
• CritiCall Personality Screening Test

Please note, typing speed is an important skill for working in the Call Centre. Unsure if you can type at least 30 words per minute? You can measure and practice your typing skills here: (https://www.typingtest.com)

Successful candidates who receive an offer of employment must obtain a satisfactory Medical Assessment, Hearing Test and Criminal Record Check before their first day of work.

Successful applicants will begin EMCT training on August 25, 2025 and must be legally eligible to work full time hours with open availability.

Please email your Basic First Aid and CPR-C Certificate (or higher i.e. OFA2, EMR, PCP) to: PCCPRecruitment@bcehs.ca (please add this email address to avoid communication going into your junk/spam folders) with the subject line :

EB25:071(e) FT Irreg EMCT Trainee Langford

Next Steps in the Recruitment Process:

• Shortlisted candidates will receive an email invitation to participate in a virtual testing session. The testing session will be approximately 2.5-3.0 hours and will require access to a computer or laptop (tablets are not recommended).
• Applicants who pass these tests will be contacted to come into the centre to complete a Double Plug-in (DPI) observation shift, where you will listen to live calls while paired with an experienced call-taker.
• Candidates who pass the DPI and are selected for next steps will then be asked to complete a pre-screening personality assessment– this is not an elimination test, but a tool used to determine best fit from our candidate pool.
• As a final step, you will be invited to a behavioural based interview

What we bring

Every PHSA employee enables the best possible patient care for our patients and their families. Whether you are providing direct care, conducting research, or making it possible for others to do their work, you impact the lives of British Columbians today and in the future. That’s why we’re focused on your care too – offering health, wellness, development programs to support you – at work and at home.

• Join one of BC’s largest employers with province-wide programs, services and operations – offering vast opportunities for growth, development, and recognition programs that honour the commitment and contribution of all employees.
• Access to professional development opportunities through our in-house training programs, including +2,000 courses, such as our San’yas Indigenous Cultural Safety Training course, or Core Linx for Leadership roles.
• Enjoy a comprehensive benefits package, including municipal pension plan, and psychological health & safety programs and holistic wellness resources.
• Access to WorkPerks, a premium discount program offering a wide range of local and national discounts on electronics, entertainment, dining, travel, wellness, apparel, and more.

Job Type: Irregular, full-time
Wage: $32.60 hourly

Location: Langford Dispatch Operations Centre, 2764 Leigh Road, Victoria, BC V9B 4G1

Hours of Work: Work shifts on weekdays and weekends, rotational shifts, statutory holidays as operation runs 24/7, 365 days a year

We invite you to apply at: http://www.bcehs.ca/careers where you can register for the first time or enter your Username and Password to re-access your profile on our system, and submit your resume and cover letter.

What we do

BC Emergency Health Services (BCEHS) provides provincial emergency medical care and patient transfer services. BCEHS is part of the Provincial Health Services Authority (PHSA).

PHSA plans, manages and evaluates specialized health services with the BC health authorities to provide equitable and cost-effective health care for people throughout the province. Our values reflect our commitment to excellence and include: Respect people – Be compassionate – Dare to innovate – Cultivate partnerships – Serve with purpose.

PHSA is committed to employment equity, encouraging all qualified individuals to apply. We recognize that our ability to provide the best care for our diverse patient populations relies on a rich diversity of skills, knowledge, background and experience, and value a safe, inclusive and welcoming environment.

Reconciliation is an ongoing process and a shared responsibility for all of us. The BC Governments’ unanimous passage of the Declaration on the Rights of Indigenous Peoples Act was a significant step forward in this journey—one that all health authorities are expected to support as we work in cooperation with Indigenous Peoples to establish a clear and sustainable path to lasting reconciliation.

** If you are an internal BCEHS candidate, please apply via the internal BCEHS site to be eligible. **

Labor Agreement

Requisition # EB25071e-2432292

Work Site

Additional Location Details Langford Dispatch Operations Centre

Job Type: Irregular, Full-Time

FTE: 1.0

Hours of Work

Work Days

Expiry Date: 30-Apr-2025

Privacy Policy

Provincial Health Services Authority (PHSA) respects your right to privacy and takes seriously its responsibilities regarding the collection, use and disclosure of your personal information. Personal information is collected under the authority of the Freedom of Information and Protection of Privacy Act of BC, section 26 (c). The personal information that we collect from you or about you when applying for a job with PHSA will be used to assess your qualifications and suitability as a potential employee of PHSA, as well as for the purposes of recruitment and onboarding.