Full Time Irreg Emergency Medical Call Taker (EMCT) - Victoria/Langford(e)

BC Emergency Health Services; Victoria; On-site; CAD 100,000 - 125,000; Full time

Job summary

A provincial emergency health services agency in Victoria is seeking an Emergency Medical Call Taker. You will be the first contact in 911 calls, providing critical support during emergency situations. Candidates must have customer service experience, complete Grade 12, and are required to have First Aid and CPR certification. This role demands excellent communication skills and the ability to multitask under pressure in a dynamic working environment.

Qualifications

• 2+ years' experience in customer service required.
• Experience in a call centre is an asset.
• Fluent spoken and written English needed.

Responsibilities

• Provide support to the public via telephone in emergencies.
• Act as liaison between callers, dispatch, and paramedic crews.
• Utilize customer service skills in high-pressure situations.

Skills

Customer service

Calm under pressure

Multitasking

Decision making

Education

Completion of Grade 12 or equivalent

Valid certificates in Standard First Aid and CPR Level C

Job description

Posting EB25345(e)

Posted: October 03, 2025, Closes: October 17, 2025, EMCT Training Start Date: January 12, 2026

Status: FULL TIME, Irregular (Selected candidates must be legally entitled to work full-time hours and irregular shifts - ie: rotational shifts)

Note: If you have already applied for this posting on the BCEHS careers site, please refrain from applying here. This will cause a duplication and not increase your application's visibility.

Upcoming Career Opportunities for Full Time Irregularly Scheduled Emergency Medical Call Taker (EMCT) Trainees

• Langford Dispatch Operations Centre, 2764 Leigh Road, Victoria, BC V9B 4G1

You are a calm and decisive individual with a keen interest in health care. You're a good 'phone person' who can listen for what's not being said, provide clear and direct communication, and can multitask with excellent typing skills. A career in emergency health services is a challenge that has you excited! Bring your call-centre or customer service experience to the Provincial Health Services Authority for an opportunity to make a difference through BC Emergency Health Services.

What you'll do

The role of Emergency Medical Call Taker (EMCT) is the first point of contact in 911 calls that are directed to ambulance services. Working in a call-centre environment, the EMCT provides support to the public via telephone in cases of emergency medical situations. Gathering and sharing vital information, the EMCT is the liaison between the caller, dispatch team, paramedic crews, and hospitals. Every day will be different, but during any given shift, the following tasks can be expected:

• Use exceptional customer service skills while remaining calm and focused in stressful, high-pressure situations, adapting quickly in a dynamic environment
• Quickly prioritize multiple competing tasks, using a methodical approach to problem solve, make decisions, and communicate clearly
• Take a leadership role while actively building relationships with team members and callers
• Actively seek win-win solutions, at all times, maintaining professionalism in cases of healthy conflict and in supporting/managing differences of opinion

What you bring

Initial Qualifications:

• Completion of Grade 12 or equivalent
• Valid certificates in Standard First Aid and CPR Level C (must be obtained before the start of EMCT Training);
• Current and valid MPDS certification will be prioritized, but it is not a requirement and does not disqualify a candidate's eligibility. If you have current and valid MPDS certification, please email a copy to [e-mail] with your name and reference to this posting (EMCT-Langford) in the title.
• 2+ years' experience in customer service
• Experience in a call centre is an asset
• Fluent spoken and written English

Additional Skills & Knowledge

• Awareness of and commitment to learning and understanding the Truth & Reconciliation Commission's 94 Calls to Action (2015), In Plain Site Report (2020), BC's Declaration on the Rights of Indigenous Peoples Act (2019), and other related reports. Commitment to upholding the shared responsibility of creating lasting and meaningful reconciliation in Canada as per TRC (2015) and BC's Declaration on the Rights of Indigenous Peoples Act (2019).
• As a strong asset for consideration, we are looking for our successful candidate to have knowledge of social, economic, political and historical realities impacting indigenous communities and familiarity with Indigenous Cultural Safety and anti-racism and accompanying reports (BC DRIPA, TRC, etc.).

Shortlisted candidates will be invited to initial assessments including

• CritiCall Online Simulation
• Listening and Data Entry Test
• CritiCall Personality Screening Test

Please note, typing speed is an important skill for working in the Call Centre. Unsure if you can type at least 30 words per minute? You can measure and practice your typing skills here: (https://www.typingtest.com /)

Successful candidates who receive an offer of employment must obtain a satisfactory Medical Assessment, Hearing Test and Criminal Record Check before their first day of work.

Terms of Employment

Job Type: Irregular, full-time, Wage: $32.60 hourly, Location: Langford Dispatch Operations Centre, 2764 Leigh Road, Victoria, BC V9B 4G1, Hours of Work: Work shifts on weekdays and weekends, rotational shifts, statutory holidays as operation runs 24/7, 365 days a year

We invite you to apply at: http://www.bcehs.ca/careers where you can register for the first time or enter your Username and Password to re-access your profile on our system, and submit your resume and cover letter.

What we do

BC Emergency Health Services (BCEHS) provides provincial emergency medical care and patient transfer services. BCEHS is part of the Provincial Health Services Authority (PHSA).

PHSA plans, manages and evaluates specialized health services with the BC health authorities to provide equitable and cost-effective health care for people throughout the province. Our values reflect our commitment to excellence and include: Respect people - Be compassionate - Dare to innovate - Cultivate partnerships - Serve with purpose.

Learn more about PHSA and our programs: jobs.phsa.ca/programs-and-services

PHSA is committed to employment equity, encouraging all qualified individuals to apply. We recognize that our ability to provide the best care for our diverse patient populations relies on a rich diversity of skills, knowledge, background and experience, and value a safe, inclusive and welcoming environment.

Reconciliation is an ongoing process and a shared responsibility for all of us. The BC Governments' unanimous passage of the Declaration on the Rights of Indigenous Peoples Act was a significant step forward in this journey-one that all health authorities are expected to support as we work in cooperation with Indigenous Peoples to establish a clear and sustainable path to lasting reconciliation. True reconciliation will take time and ongoing commitment to work with Indigenous Peoples as they move toward self-determination. Guiding these efforts Crown agencies must remain focused on creating opportunities that implement the Truth and Reconciliation Commission Mandate.

Commitment to Diversity and Inclusion

PHSA is committed to employment equity and invites all qualified individuals to apply. We are proud to offer a workplace that reflects the diversity of the communities we serve. If you are a motivated and organized individual who is committed to providing high-quality service, we encourage you to apply.