Full-Time Information Technology – IT User Support

Jesuit High Sacramento; Saskatchewan; On-site; CAD 60,000 - 80,000; Full time

Job summary

Jesuit High Sacramento is seeking a Full-Time IT User Support specialist to provide essential tech support for faculty, staff, and students. The role involves troubleshooting various devices, offering AV support, and training staff on technology use. This position requires strong communication and organizational skills and offers a competitive hourly wage based on experience.

Benefits

Benefits package including medical, dental, and vision

Retirement matching

Overtime compensation during high-demand periods

Qualifications

• Experience troubleshooting major software applications: MS Office, Google Workspace & Adobe Creative Cloud.
• Ability to learn new applications and train others.
• Experience working in a medium-sized network environment (250+ PCs).

Responsibilities

• Provides front-line support for all technology used by faculty, staff, and students.
• Troubleshoots device platforms and software applications.
• Assists with upgrading, maintaining, and repairing hardware.

Skills

Troubleshooting Windows

Troubleshooting Mac

Audio/Visual Technology Support

Excellent Communication Skills

Organizational Skills

Education

3 - 5 years in a related field

Experience with Windows 10/11 and Microsoft Office

Job description

Full-Time Information Technology – IT User Support

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Full-Time Information Technology – IT User Support

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Jesuit High Sacramento provided pay range

This range is provided by Jesuit High Sacramento. Your actual pay will be based on your skills and experience — talk with your recruiter to learn more.

Base pay range

$24.00/hr - $32.00/hr

As a member of the Jesuit High School Sacramento Technology Department, this position is the front-line support (Help Desk) for all aspects of technology that are used directly by faculty, staff, students, and school volunteers. This position facilitates the use of Audio Visual technologies. This position assists the Network Administrator in the performance of his duties.

Organizational Status

This position reports to the Director of Technology and periodically works with all Jesuit faculty, staff and students. This position also supports the other two positions within the department as needed.

Duties & Responsibilities

• Troubleshoots major device platforms such as: Windows, Mac & Chromebooks
• Troubleshoots major software applications: MS Office, Google Workspace & Adobe Creative Cloud.
• Gives timely tech support to walk-in problems, tech ticket support and BYOD device support
• Provides event support for tech & audio visuals needs (these events occasionally occur outside normal school/work day hours)
• Evaluates, maintains and upgrades the AV systems on campus.
• Trains employees and staff for the use of Audio/Visual technology on campus
• Assist with the training of faculty and staff on various hardware platforms and software applications
• Provides general desktop and application support for faculty, staff and students
• Provides printer and copy machine support
• Assist in upgrading, maintaining and repairing hardware as directed by the Director of Technology
• Assist in the support of Google services for faculty, staff & student use
• Assists the network administrator with email, backup, security, workstation management and other services as required
• Helps maintain network documentation regarding hardware/software applications, users, procedures, logs and other related information
• Helps to support the technology of the many and varied systems, including but not limited to: cameras, student information systems, cell phones, laboratory software, digital signage, device management systems etc.
• Helps the network administrator to support the network infrastructure and services
• Helps to maintain campus PC and technology inventories
• Keeps current regarding new hardware/software products for system enhancements
• Perform other duties as assigned

Optional / Preferred But Not Required Skills

• Ability to provide live event audio video support, including proficiency with digital mixers, microphones and speakers and necessary wiring and connections.
• Ability to provide skilled support for video playback, projection, switching and streaming.

Physical Requirements

• Ability to lift 50 lbs. (climb stairs carrying 30 lbs.)
• Ability to sit for prolonged periods at a computer

Works In Partnership With

Building relationships with members of the Jesuit Faculty, Staff and Community is a key to success.Critical partnerships include: Faculty, Staff and Students and the wider school community.

Minimum Qualifications

• 3 – 5 years in a related field
• Experience using and troubleshooting Windows PC’s, Macs and tablets in a medium sized network environment (250+ PCs, 1000+ student devices)
• STRONG ability to learn new applications and train others in their use
• Experience working with Windows 10/11, Microsoft Office, Google Workspace, Network Printing
• Excellent organizational and communication skills
• Ability to work well independently and as part of the technology team
• Compensation range Hourly Rate: $24.00 – $32.00 (commensurate with experience)
• Benefits package includes medical, dental, vision, retirement matching, and more.
• This position is classified as N on-exempt- Hourly
• This position requires overtime during high-demand periods; overtime is compensated in accordance with applicable labor laws.
• Pre-employment background screening, drug screen, TB and DMV required

Jesuit High School of Sacramento is a Roman Catholic college preparatory dedicated to forming competent young men into conscientious leaders in compassionate service to others for the greater glory of God. Founded in 1963, the school provides an academically rigorous education to graduates who are prepared for lives of leadership and service. Student enrollment is approximately 1000, representing diversity in geography, ethnicity, religious affiliation, and socioeconomic background. JHS draws from more than 79zip codes throughout the greater Sacramento area, and 99% of graduates go on to college or university. JHS is home to one of the region’s most successful men’s athletic programs, visual and performing arts (more than 22 vibrant art offerings), an award-winning robotics program, and a club for every passion. A JHS education fosters a “Men for Others” culture, as students volunteer locally and worldwide, giving more than 10,000 hours annually, primarily to at-risk, underserved, and homeless populations.

Seniority level

• Seniority level

  Mid-Senior level

Employment type

• Employment type

  Full-time

Job function

• Job function

  Information Technology

• Industries

  Primary and Secondary Education

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