Full-Time Guest Services Representative | Calgary Tower

Calgary-Tower; Calgary; On-site; CAD 38,000 - 47,000; Full time

Job summary

The Calgary Tower, owned and operated by Aspen Properties, is seeking a Full-Time Guest Services Representative to greet guests and deliver an unforgettable experience 525 feet above the downtown core.

You will work under the Calgary Tower Management Team, with hours including days, evenings, weekends and holidays, emphasizing outstanding service, cash handling, and guest inquiries.

Qualifications

• High school diploma or equivalent required.
• Strong customer service and teamwork orientation.
• Cash-handling experience required.
• Fluent in English, with strong communication skills.
• Ability to take initiative and multi-task.
• Police information and criminal record check required.

Responsibilities

• Process admission transactions and handle cash.
• Process retail transactions and assist merchandising.
• Manage visitor access to the facility.
• Respond to in-person and telephone inquiries; assist supervisors and managers as required.
• Provide visitors with information about the Calgary Tower and the city.
• Assist with audio guides.
• Perform additional duties within areas of interest and abilities.

Skills

Customer service

Communication

Cash handling

Teamwork

Multitasking

English fluency

Office software

Education

High school diploma or equivalent

Tools

Microsoft Office

Job description

The Calgary Tower is owned and professionally managed by Aspen Properties. At Aspen our Vision is to remain a highly respected boutique real estate company and employer of choice. We will continue to earn exceptional returns by adding meaningful value for our team and community through ownership, management and development opportunities.

Strong leadership and teamwork are the cornerstones of our Core Values: Customer & Community Service, Integrity, Creativity, Adaptability, Respect and Entrepreneurship. Driven by our mission and vision, we foster an environment where employees thrive on honesty, open communication, and accountability, maintaining the highest standards of professional and ethical conduct.

We offer dynamic opportunities, with an excellent compensation and benefits program. Our collaborative and professional environment promotes and rewards learning, development, and success. Joining Aspen means becoming part of a team that values innovation and continuous improvement, with opportunities for personal and professional growth. Aspen is an equal opportunity employer committed to hiring and retaining a diverse workforce.

We are pleased to announce we have an immediate opening for a team and service oriented individual to fill a Full-Time Guest Services Representative role with Calgary Tower.

You'll find a full listing and description for this and other Calgary Tower positions at www.calgarytower.com/careers.

Thank you for your interest in the Calgary Tower and Aspen team.

Position Summary:

Do you want to meet people from all over the world? Are you a friendly and outgoing person who loves Calgary? If you're looking for an exciting opportunity, we want to meet you.

We have an immediate opening for a Full-Time Guest Services Representative at the Calgary Tower. Under the leadership of the Manager and Supervisors, you will provide exceptional customer service to our guests. You will greet people, answer questions about Calgary, and provide visitors with an unforgettable experience 525 feet above the downtown core.

This position is supervised by Calgary Tower Management Team. As a Guest Services Representative with the Calgary Tower, you will work full-time hours which can include days, evenings, weekends, and public holidays. Candidates' availability & flexibility will be a top consideration.

Key Duties:

• Process admission transactions and handle cash
• Process retail transactions & assist in merchandising
• Manage visitor access to the facility
• Respond to in-person and telephone inquiriesAssist supervisors and managers as required
• Provide visitors with information about the Calgary Tower and the city
• Assist with audio guides
• Perform additional duties within your areas of interest and abilities (the sky's the limit - literally!)

Competencies Required:

• A high school diploma and/or post-secondary education program
• Maturity, flexibility, reliability, and punctuality
• Cash-handling experience
• Professionalism
• A courteous, personable, and engaging attitude
• Fluency in English both written and verbal
• Excellent communication skills
• Computer skills (proficiency with Microsoft Office Suite)
• A strong orientation toward customer service and teamwork
• The ability to take initiative and multi-task
• A strong work ethic based on honesty and integrity
• Successful City of Calgary Police Information and Criminal Record Check

While we appreciate all interest, only those candidates selected for an interview will be contacted.