Full-Time Front Desk Associate - CityPlace

Myo; Greater Toronto Area; On-site; CAD 30,000 - 60,000; Full time

Job summary

An innovative firm is seeking a Front Desk Associate to join their vibrant team. In this role, you will provide exceptional service and hospitality, ensuring a welcoming environment for clients. You will manage the clinic's schedule and assist with client follow-ups and marketing initiatives. This position offers a unique opportunity to make a meaningful impact in the lives of clients while working in a collaborative atmosphere. If you are passionate about customer service and thrive in a fast-paced environment, this role is perfect for you.

Benefits

100% employer-paid extended health benefits

Group RRSP with profit-sharing employer match

Discounted pet insurance

Complimentary staff treatment sessions

Referral bonuses

Subsidized mental health support

Qualifications

• 1+ years of experience in customer service or hospitality.
• Ability to work a minimum of 4 shifts per week (30+ hours).
• Strong commitment to positive client interactions.

Responsibilities

• Provide exceptional service and hospitality to clients.
• Manage and monitor the clinic schedule and bookings.
• Keep the clinic organized and clean, including sanitization.

Skills

Customer Service

Hospitality

Attention to Detail

Communication

Problem-Solving

Job description

Full-Time Front Desk Associate - CityPlace

Join to apply for the Full-Time Front Desk Associate - CityPlace role at Myo.

Position Details

Location: Myodetox - CityPlace (22 Capreol Ct, Toronto, ON)

Start Date: Targeted for May 26th, with an ideal start date of April 28th.

Hours: 30+ hours per week, with AM/PM availability, working 5 days a week.

About Us

At Myo, our mission is to raise body IQ globally, empowering clients to move better, feel better, and do what they love—longer. We provide modern physical therapy through expert care to prevent injury, reduce pain, and improve daily life.

Responsibilities

• Provide exceptional service and hospitality to clients.
• Introduce clients to our services with clear messaging via phone, walk-in, or written communication.
• Manage and monitor the clinic schedule, including booking strategies and waitlist management.
• Ensure all claims, invoices, and transactions are accurately submitted and filed.
• Maintain detailed client notes for seamless service.
• Keep the clinic organized and clean, including sanitization and equipment maintenance.
• Assist with client follow-up, marketing, and business initiatives as needed.
• Communicate effectively with team members for smooth shift transitions.
• Share insights and feedback with the Operations Lead.

Qualifications

• At least 1+ years of experience in customer service or hospitality.
• Ability to work a minimum of 4 shifts per week (30+ hours).
• Strong commitment to positive client interactions.
• Well-maintained, presentable clinic environment.
• Attention to detail and care for the workspace.
• Clear communication of long-term client value.
• Ability to work in a fast-paced environment.
• Curiosity and problem-solving mindset.
• Authentic self-expression and voice.
• Prioritize physical and mental health.

Benefits & Perks

• 100% employer-paid extended health benefits for full-time employees.
• Group RRSP with profit-sharing employer match.
• Discounted pet insurance.
• Complimentary staff treatment sessions.
• Referral bonuses.
• Subsidized mental health support via EAP (Homewood).

Pay rate: $18.50 - $21.50/hour.

Application Process

Our hiring process involves a conversation with our Operations Lead, where you'll discuss your background, experience, and fit with Myo's values. You'll also get a tour of our clinic and an understanding of our vibrant environment. We look forward to meeting you!

Why Join Us?

At Myo, we foster a collaborative environment where exceptional service makes a meaningful impact. As a Front Desk Associate, you'll be the welcoming face of our clinics, supporting clinicians and ensuring outstanding client experiences.

Core Values

• Care Deeply (Empathy)
• One Team, One Dream (Collaboration)
• Make it Count (Focus)
• Set the Pace (Ambition)
• Never Stop Learning (Curiosity)