Full Time Deli Manager - Cloverdale/Quadra Store Victoria BC

Sobeys; Victoria; On-site; CAD 55,000 - 75,000; Full time

Benefits offered by this job

Health benefits

Employee ownership plan

In-store discount

Job summary

Sobeys is seeking a Deli Manager to lead the department with a focus on exceptional customer service, staff development, and adherence to food safety standards. You will drive sales, manage budgets and inventory, and implement corporate policies across the deli area.

You will coach staff, optimize product presentation, and collaborate with store leadership to deliver a top-tier dining experience for customers and communities in a fast-paced retail environment.

Qualifications

• Above average communication skills (oral and written).
• Full knowledge of department operations and skills.
• Proficient in use of Microsoft office suite.
• Full knowledge of total store operations and skills.

Responsibilities

• Create a coaching and development culture for all employees, which embraces a passion for food.
• Demonstrate outstanding leadership, while serving as a role model.
• Manage direct reports including selection, orientation, training and development, performance management, succession planning and compensation.
• Communicate operational requirements/changes to department employees.
• Manage store operations as required.
• Create a shopping experience that engages customers in a way that enhances loyalty, sales, and profit.
• Provide superior customer service to meet customer needs.
• Demonstrate exceptional product knowledge, including awareness of product changes, promotions, and seasonal trends.
• Order, receive, organize, rotate, merchandise and present products and stock in accordance with company standards.
• Execute Winning Conditions as required.
• Lead the implementation of all corporate policies, initiatives, and SOPs and ensure compliance.
• Responsible for OH&S, food safety, and regulatory requirements.
• Directly responsible to ensure the department achieves all financial targets and maximizes sales and margins, including forecasting and labour cost control.
• Manage the department budget.
• Attend training and keep abreast of local competitor activity.

Skills

Communication skills

Microsoft Office

Independent worker

Tools

Microsoft Office

Job description

Embark on a rewarding career with Sobeys Inc., celebrated among Canada’s Top 100 employers, where your talents contribute to our commitment to excellence and community.

What began as a meat delivery business in Stellarton, Nova Scotia has grown to over 128,000 teammates at corporate-owned and franchised store locations. Sobeys Capital Incorporated and its independently owned and operated franchise partners operate over 1,500 stores in all 10 provinces. You may know us as Sobeys, Safeway, IGA, Foodland, FreshCo, Thrifty Foods, Lawtons Drugs, Voilà, or another of our banners, but we are all one extended family.

Ready to start fresh?

The Deli Manager is responsible for the efficient and fiscally responsible operation of the department. The Manager will lead and manage staff to achieve the highest level of customer service, while adhering to all Food Safety Protocols, Standard Operating Procedures, corporate policies and Health and Safety, and other programs and initiatives. The Manager will also manage budgets, labour costs, inventory control, product presentation and merchandising. The Manager will coach, motivate and develop their team to foster customer loyalty, fulfil customer needs and actively contribute to an environment of employee and customer engagement.

Here’s Where You’ll Have An Impact

People Leadership

• Create a coaching and development culture for all employees, which embraces a passion for food
• Demonstrate outstanding leadership, while serving as a role model
• Manage direct reports including selection, orientation, training and development, performance management, succession planning and compensation
• Communicate operational requirements/changes to department employees
• Manage store operations as required

Customer Offering

• Create a shopping experience that engages customers in a way that enhances loyalty, sales, and profit
• Provide superior customer service to meet customer needs
• Demonstrate exceptional product knowledge, including awareness of product changes, promotions, and seasonal trends
• Order, receive, organize, rotate, merchandise and present products and stock in accordance with company standards
• Execute Winning Conditions as required

Policy/ Regulatory Adherence

• Lead the implementation of all corporate policies, initiatives, and Standard Operating Procedures and ensure the department and employees comply and use them effectively, including timely and accurate submission of all relevant documentation as required
• Responsible for ensuring that OH&S, food safety, and other regulatory requirements and procedures are implemented and maintained

Financial

• Directly responsible to ensure the department achieves all financial targets and maximizes sales and margins, including appropriate sales forecasting, variance analysis and correction, and labour cost control
• Manage the department budget

Personal/ Professional Development

• Thorough understanding of all relevant company programs; attend training as required
• Keeps abreast of local competitor activity, industry trends and makes recommendations on internal pricing, promotions and product policies

Employee Engagement

• Act as the employer of choice by actively supporting an environment of employee engagement
• Initiate, support, participate and lead community and charitable events and activities

Other Duties

• Coordinate maintenance of department equipment and repairs
• Provide feedback for continuous improvement
• Maintain a clean and safe working environment as per Company requirements
• Other duties as required

What You Bring To The Table

• Above average communication skills (oral and written)
• Full knowledge of department operations and skills
• Proficient in use of Microsoft office suite
• Full knowledge of total store operations and skills
• Ability to work independently in a fast-paced environment
• Above average communication skills (both oral and written)
• Full knowledge of department operations and skills
• Proficient use of Microsoft Office Suite

Learn More About Our Story And Culture

Who We Are | Why Work With Us

Total Rewards

We offer a Total Rewards package designed to support teammates at work and in life. Depending on role and eligibility, teammates may receive health and dental benefits, retirement and savings programs including an Employee Share Ownership Plan, a 10% in-store discount at participating banners, virtual healthcare and an Employee and Family Assistance Program, learning and development opportunities, parental leave top-up, and paid vacation.

Sobeys is committed to providing a compensation structure that is flexible, equitable and competitive in the market to enable performance and growth. To learn more about this opportunity including the expected range of compensation in accordance with Pay Transparency Legislation where required. Individual compensation is determined based on qualifications, experience, and internal equity within the range provided.

Additional Information

External websites may share our organization's job postings which includes compensation information based on similar roles and market benchmarks. These figures are provided for general comparison purposes only and are not issued or verified by our organization.

We may use Artificial Intelligence (AI) tools to support efficiencies in the candidate screening, assessment, and recruitment processes. These AI tools do not make hiring decisions on behalf of the Company. Hiring decisions are made by our Hiring Teams.

Sobeys is committed to creating accessible and inclusive hiring processes. We will work with applicants requesting accommodation at any stage of the recruitment process.

Please note: Successful candidates will be required to provide documentation to prove their legal ability to work in the position during the onboarding process. Documentation will be assessed by the employer prior to commencement of work.