Full-Time Customer Service Representative (Competition No.: CLK-2025-13)

City of Timmins; Timmins; On-site; CAD 30,000 - 60,000; Full time

Job summary

A municipal organization in Timmins seeks a Full-Time Customer Service Representative. Responsibilities include welcoming the public, addressing inquiries, processing financial transactions, and providing administrative support. Candidates should possess a diploma in a relevant field and have significant customer service experience. Bilingualism is an asset. This role offers benefits and a competitive salary range.

Benefits

Employer matched pension contributions

Benefits entitlement

Qualifications

• Minimum three years related experience in front-line customer service.
• Minimum two years' experience as a cashier.
• Must have current and clear Criminal Record Check.

Responsibilities

• Welcome the public and provide direction and information.
• Ensure timely response and resolution to customer inquiries.
• Process financial transactions for City services.

Skills

Interpersonal skills

Customer service

Problem-solving

Attention to detail

Bilingualism

Education

Two-year community college diploma in Accounting, Business Administration or Communications

Tools

Customer Relation Management System

Microsoft Office Suite

Job description

Full-Time Customer Service Representative (Competition No.: CLK-2025-13)

Posting Date: August 14, 2025
Closing Date: August 22, 2025
Department: Clerk & Community Services
Hours Per Week: 35 Hours Per Week
Benefits Entitlement: Yes
Pension Entitlement: Yes - Employer Matched Contributions
Existing Position: Yes
Union: CUPE Local 434
Salary: $28.89 - $33.99 (2025)

Interviews are tentatively scheduled for September 17,2025. Further details (including time and location) will be provided tocandidates selected for interviews.

Position Summary

Reportingto the Customer Service Manager, this position is responsible for thefront-line duties for a wide variety of resident matters relating to City ofTimmins business as well as providing administrative support for variousdepartments. This position will participate in fostering a workplace in which individualdifferences are recognized, appreciate, respected and responded to in a waythat fully develops and utilizes each person’s talents and strengths.

Duties

• Welcome the public and providedirection and information in relation to City of Timmins services, procedures, practices,policies, operations and programs;
• Satisfy public inquiries in aprofessional, courteous, tactful and efficient manner in order to present ahigh standard of public relations at all times;
• Ensure thorough and timely responseand resolution to all customer-related issues and inquiries;
• Process a variety of financialtransactions for City services and programs including receiving payments andproviding receipts; processing cash receipts and preparing bank deposits;booking City facilities;
• Process payments, permits andapplications for a variety of City Services and programs;
• Research, document and suggestadditions/edits to corporate knowledge base as appropriate;
• Prepare statistical reports asrequired;
• Other duties as assigned.

Qualifications

• Two-year community college diplomain Accounting, Business Administration or Communications;
• Minimum three years relatedexperience in the field of front-line customer service;
• Minimumtwo years’ experience as cashier;
• Accountingknowledge and mathematical ability an asset;
• Ability to multi-task and attentionto detail in receiving and posting various forms of payment, processing variousapplications, licenses, and service requests for the public is essential;
• Must have advanced knowledge anddemonstrated proficiency with computer software programs (e.g. CustomerRelation Management System and Microsoft Office Suite);
• Demonstrated ability to problemsolve;
• Excellent interpersonal, customerservice, organizational, multi-tasking and work prioritization skills;
• Demonstrated understanding of issuesrelated to maintaining privacy and confidentiality of information;
• Current and clear Criminal RecordCheck;
• Bilingualism considered a definiteasset.

How to Apply

Toapply for this position, applications must be received by the Human ResourcesDepartment no later than 4:00 pmon the closing date of August 22, 2025

Receive a notification when this company posts a new job.