Full Time Customer Service Associate

Leons; Calgary; On-site; CAD 30,000 - 60,000; Full time

Job summary

A leading home furnishings retailer in Calgary is seeking a Customer Service Associate to ensure excellent after-sale service and train new staff. Candidates should have a positive attitude, strong problem-solving skills, and a commitment to customer satisfaction. The role offers ongoing training in a dynamic environment along with employee discounts and benefits.

Benefits

Ongoing training and development

Employee discount program

Annual Profit Sharing

Benefits Plan Options

Qualifications

• Positive attitude and commitment to delivering exceptional service.
• Composure in high-pressure situations with effective problem-solving.
• Ability to communicate clearly, both written and orally.

Responsibilities

• Train new service associates and provide ongoing training.
• Assist customers with service requests via phone, in-person, or email.
• Set and confirm repair tech appointments with customers.

Skills

Customer service orientation

Problem-solving skills

Communication skills

Organizational skills

Job description

Overview

LOOKING FOR AN AMAZING CAREER OPPORTUNITY? WITH CANADA’S MOST SUCCESSFUL HOME FURNISHINGS RETAILER, THERE’S NO LIMIT TO WHERE YOU CAN GO!

To oversee that excellent after-sale service is provided to customers, to liaise and advocate for customers when dealing with third-party repair and service organizations, to maintain an organized system of files on open customer service issues, to promote and maintain service standards and to provide training and support to other service associates.

Responsibilities

• Train new service associates and to provide ongoing training where required
• Assist customers by phone, in-person or by email with service requests
• Set and confirm repair tech appointments with customers
• Follow up with customers and vendors on overdue parts
• Complete inspections on all Exchanges or upon customer request
• Schedule deliveries of Exchanges & Credit Memos
• Authorize gift certificates, discounts and credits to customers to keep “as-is” (within specific parameters)
• Enter Exchanges, Credit Memos, Sales and Reselections
• Follow up on overdue work orders, Credit Memos, repairs and parts
• Performing various other duties, as assigned

Requirements

• Customer-Focused Brings a positive attitude and a strong commitment to delivering exceptional service, skillfully balancing company goals with customer expectations.
• Maintains composure and professionalism in high-pressure situations, ensuring effective problem-solving and excellent service delivery.
• Ability to communicate clearly, both written and orally
• Fun, friendly, confident personality
• Strong problem solving and analytical skills
• Exceptional organizational skills
• Ability to work collaboratively with fellow colleagues
• Ability to interact professionally with our customers
• And most importantly, a POSITIVE ATTITUDE!

Why Leon’s?

• On going training and development to ensure your success, including access to our internal training platform and extensive leadership development programs
• A fast-paced, dynamic, and fun environment with a great team
• A generous employee discount program
• Partner discount programs
• Annual Profit Sharing
• Individual and Family Benefits Plan Options

ONE SIMPLE CLICK COULD CHANGE YOUR LIFE. APPLY NOW.